Summary
Overview
Work History
Skills
Websites
Software
Timeline
Generic

LING JEAT

General Manager Of Operations
Kota Kinabalu,12

Summary

Experienced head of operations with a proven track record of driving organizational excellence through strategic planning, operational efficiency, and team leadership. Expertise in streamlining processes, cost-cutting, optimizing resource allocation, and implementing data-driven strategies to enhance productivity and profitability. Strong interpersonal and problem-solving skills excel at fostering cross-functional collaboration, managing complex projects, and ensuring alignment with organizational goals. Adept at navigating dynamic environments, handling operational challenges with poise, and delivering results that exceed expectations. Commitment to innovation, employee engagement, and customer satisfaction defines approach to leadership and operational success.

Overview

11
11
years of professional experience
4
4
Languages

Work History

General Manager of Operations

Marina Island Pangkor
Seri Manjung, Perak
07.2024 - Current
  • Responsible for the overall management and efficient operation of ferry, jetty and associated parking facilities, ensuring safety, regulatory compliance, and high customer satisfaction, catering to over 1 million ferry users annually
  • This role includes overseeing crew management, maintenance coordination, and liaising with stakeholders to optimize all services and respond to any operational challenges
  • Oversee day-to-day ferry operations, including vessel, routing, and docking procedures
  • Oversee daily operations of parking facilities, ensuring smooth and efficient traffic flow and optimal space utilization
  • Implement parking policies and procedures to maintain orderly parking, address violations, and ensure compliance with local regulations
  • Lead, train, and supervise staff, including operators, technicians, and support personnel
  • Assign tasks, conduct performance evaluations, and ensure all team members follow established procedures and safety guidelines
  • Liaise with port authorities, vessel operators, customs, and other stakeholders to ensure smooth operations and regulatory compliance
  • Communicate regularly with customers to provide updates on schedules, ferry status, and any operational changes
  • Develop and manage budgets for jetty operations, including labor, maintenance, and operational costs
  • Monitor expenses to stay within budget and identify areas for cost savings or process improvements
  • Track operational metrics, including loading/unloading times, equipment usage, and maintenance logs
  • Prepare and present regular reports on performance, efficiency, safety compliance, and incident reports to upper management
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

General Manager/Co-Owner

Gd Food Sdn Bhd
Seri Manjung, Perak
04.2023 - Current
  • Implemented effective time management strategies to optimize productivity
  • Developed and maintained strong relationships with clients and vendors
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiency
  • Ensured compliance with regulatory requirements and maintained accurate records and documentation
  • Day-to-day operations
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Cafe Consultation/Manager of Operations

Flow Coffee @ The LUMA Hotel
12.2021 - 12.2022
  • Operation consultation including labor, menu, budget, machinery & design
  • Provide consultation on operations and suggesting changes in staffing, menu items, pricing, and marketing strategies to increase revenue
  • Detailed profit & loss reports including monthly projection and revenues and expenses
  • Conducting market analyses to identify potential customer bases and estimate sales volume
  • Staff training
  • Customer service skills to improve their ability to interact with clients from different countries
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.

Cafe Manager/Co-Owner

Flow Coffee @ The TRX
07.2019 - Current
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.

Restaurant Manager/Co-Owner

The B Side Sdn Bhd
05.2014 - 10.2024
  • Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members
  • Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains
  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
  • Ensures food quality and 100% customer satisfaction
  • Ensures complete and timely execution of corporate & local marketing programs
  • Studying a company's current operations and suggesting changes in staffing, menu items, pricing, and marketing strategies to increase revenue
  • Menu Development

Restaurant Manager

Woo! Cafe
06.2016 - 03.2020
  • Providing feedback on food preparation techniques and ingredients to help increase profits or improve customer satisfaction
  • Conducting market analyses to identify potential customer bases and estimate sales volume
  • Training staff in customer service skills to improve their ability to interact with clients
  • Reviewing menus and recipes for adherence to health codes and legal requirements
  • Monitoring food consumption patterns to determine which items are most popular with customers
  • Consulting with clients about designing new restaurants from the ground up
  • Create detailed profit & loss reports on weekly, monthly and annual revenues and expenses
  • Menu development. Create revenue & expenses projection, as well as cost control
  • Social media & Marketing planning

Skills

  • Operation Management

  • Business Analysis

  • Cost Control

  • System Deployment

  • People Management

  • Project Management

  • Operation Management

Software

Microsoft Words

Microsoft Excel

Adobe Illiustrator

Adobe Photoshop

SonicBoom

Timeline

General Manager of Operations

Marina Island Pangkor
07.2024 - Current

General Manager/Co-Owner

Gd Food Sdn Bhd
04.2023 - Current

Cafe Consultation/Manager of Operations

Flow Coffee @ The LUMA Hotel
12.2021 - 12.2022

Cafe Manager/Co-Owner

Flow Coffee @ The TRX
07.2019 - Current

Restaurant Manager

Woo! Cafe
06.2016 - 03.2020

Restaurant Manager/Co-Owner

The B Side Sdn Bhd
05.2014 - 10.2024

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LING JEATGeneral Manager Of Operations