Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Li May Khoo

Infrastructure And Application Support Engineer
Singapore

Summary

Accomplished Infrastructure and Application Support Engineer with a proven track record at Hermes-Epitek Corporation Pte Ltd, excelling in server maintenance and user support. Demonstrated expertise in technical troubleshooting and root cause identification, enhancing system efficiency and user satisfaction. Skilled in MySQL and effective problem-solving, consistently achieving critical application improvements.

Overview

10
10
years of professional experience

Work History

Infrastructure and Application Support Engineer

Hermes-Epitek Corporation Pte Ltd
01.2022 - 04.2024
  • Monitoring daily operations, including server hardware, software, and operating systems
  • Design, implement and maintain the organization’s technical infrastructure including hardware, software and networks
  • Install, configure, and maintain VMWare ESXi virtual environments
  • Install, configure and maintain Linux Operating Systems
  • Administrative DHCP and DNS service in Linux
  • Manage user accounts and permissions in Active Directory
  • Familiar with Microsoft Azure, Microsoft Office 365, Fortigate Firewall, Wifi Setup, LAN, WAN, Domain, Exchange Server, VMware and Hyper-V
  • Manage network & systems, firewall and storage related issues of the company
  • Selecting and purchasing new and replacement hardware and software, when necessary
  • Provide end-user support and training for hardware and software
  • Project coordination with external vendors
  • Provide application support, track and troubleshoot application issues
  • Maintain or update the company intranet

Application Support Engineer

Hermes-Epitek Corporation Pte Ltd
09.2015 - 01.2022
  • Implement internal application e.g. intranet, phonebook, approval flow using Microsoft Power Automate, etc.
  • Develop scripts/programs to enhance the effectiveness of applications and databases
  • Data extraction from ERP and internal applications for reporting needs
  • Analyze, investigate, program, test and maintain IT applications using SQL script
  • Develop reports to meet business needs
  • Oracle application business process support
  • Performed SQL queries in Oracle to resolve several technical issues including profile, access control, billing and transaction
  • First level helpdesk support

Sage CRM Programmer

Microbit Information System Pte Ltd
02.2014 - 07.2015
  • Customise Sage CRM application
  • Develop and implement Sage CRM projects
  • Provide user training
  • Maintain WMS and other applications support

Education

Bachelor of Information Technology - Information Technology

University Tun Hussein Onn
Batu Pahat, Johor, Malaysia
10.2014

Diploma in Information Technology - Computer Programming

Polytechnic Seberang Perai
Permatang Pauh, Penang, Malaysia
06.2007

Skills

    User Support

    Root cause identification

    Incident Management

    Application flow processes

    Technical Troubleshooting

    Server maintenance

    API Integration

    System Administration

    Scripting Languages

    End-User Training

    Database configuration

    Application testing

    Application support

    MySQL

    Problem-solving abilities

    Help Desk Support

    Troubleshooting Network Issues

    Hardware and Software Configuration

    Desktop support

    Applications Development

    Firewall

    Oracle

    Microsoft

Accomplishments

  • Collaborated with team of 2 in the Oracle to Business Central migration
  • Collaborated with team of 3 in implementing Fortinet firewall
  • Migrate linux file server to NAS synology
  • Migrate internal mail to microsoft office 365
  • Revamp company intranet
  • Implement approval flow using Power Automate

Timeline

Infrastructure and Application Support Engineer

Hermes-Epitek Corporation Pte Ltd
01.2022 - 04.2024

Application Support Engineer

Hermes-Epitek Corporation Pte Ltd
09.2015 - 01.2022

Sage CRM Programmer

Microbit Information System Pte Ltd
02.2014 - 07.2015

Bachelor of Information Technology - Information Technology

University Tun Hussein Onn

Diploma in Information Technology - Computer Programming

Polytechnic Seberang Perai

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Li May KhooInfrastructure And Application Support Engineer