Lim Yew Sheng
Business Operations
Malaysia
Summary
Experienced professional in business operations and e-commerce management. Skilled in project management, team coordination, and customer service. Proven track record of driving sales growth and improving operational efficiency. Proficient in data analysis, trend identification, and strategy implementation to achieve business goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Associate, Business Operations
Troopers Innovation Sdn. Bhd.
02.2022 - Current
- Manage project end-to-end process, including planning, team coordination, and post-event activities.
- Excel in budget estimation and expense tracking to ensure project profitability.
- Communicate with clients to manage expectations and address concerns.
- Identify potential risks and develop contingency plans for smooth project execution.
- Recruit, screen, and interview talent based on client requirements.
- Extend job offers to suitable candidates, including negotiation of salary and benefits.
- Arrange training sessions to ensure talent is well-equipped with product knowledge and SOP adherence.
- On-ground management of talent to ensure quality and meet client expectations.
E-Commerce Executive
TOPNOTCH CONNECT PLT
11.2020 - 07.2021
- Improved e-commerce channel sales performance on platforms such as Shopee and Lazada.
- Analyzed sales data to identify trends and optimize product listings.
- Planned and executed promotional campaigns within budget constraints.
- Designed graphics and visuals for product listings and campaigns.
- Ensured accuracy and quality of product listings, including photos and information.
- Managed day-to-day operations of e-commerce sites, including content management and product updates.
- Handled customer communication to ensure smooth order fulfillment and address inquiries.
Waiter (Part-Time)
SUPERPASTA SDN BHD
02.2019 - 10.2019
- Provided attentive service to average of 120 customers per shift.
- Welcomed guests, presented menus, and provided recommendations.
- Managed order-taking and payment processing using POS system.
- Addressed customer requests and resolved complaints promptly.
- Maintained cleanliness and set up tables for service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
SPM -
Chong Hwa Independent High School
Kuala Lumpur, Malaysia 04.2001 -
Skills
Timeline
Senior Associate, Business Operations
Troopers Innovation Sdn. Bhd.
02.2022 - Current
E-Commerce Executive
TOPNOTCH CONNECT PLT
11.2020 - 07.2021
Waiter (Part-Time)
SUPERPASTA SDN BHD
02.2019 - 10.2019
SPM -
Chong Hwa Independent High School
04.2001 -
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