Summary
Overview
Work History
Education
Skills
Timeline
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Lim Wei Quan

Lim Wei Quan

Semenyih, Selangor

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in problem-solving and relationship building. Skilled in clear communication and conflict resolution, I consistently enhance customer satisfaction by swiftly addressing inquiries and providing tailored solutions, leading to increased loyalty and sales growth.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
Cyberjaya, Selangor
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Construction Supervisor

YS JAYA construction sdn bhd
Puchong, Selangor
07.2021 - 04.2024
  • Communicated with suppliers and coordinated delivery of supplies to job sites.
  • Monitored construction progress, communicated project updates and identified potential problems or delays.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
  • Inspected finished projects to guarantee quality control compliance.
  • Checked project details to verify job site materials and equipment.
  • Communicated with employees to demonstrate high standards and mitigate issues.
  • Ensured that materials used in the construction process conformed to industry standards.

Sales and Service Representative

Maxis
Kuantan, Pahang
10.2019 - 06.2021
  • Contacted customers about potential service upgrades, new services and account changes.
  • Identified potential opportunities for upselling products or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Enhanced customer satisfaction ratings by promptly addressing inquiries, offering solutions, and swiftly resolving issues.
  • Responded to customer inquiries, complaints, and requests in a timely manner.

Sales Promoter

Adidas Malaysia
Kuala Lumpur, Federal Territory Of Kuala Lumpur
07.2018 - 09.2019
  • Restocked shelves at retail locations with products to match planned demonstrations.
  • Assessed customer needs and promoted most relevant product features to increase sales.
  • Developed strong product impressions to boost opportunities for sales growth.
  • Analyzed consumer behavior patterns to identify potential sales opportunities.
  • Demonstrated products, highlighting features to address prospects' needs.
  • Boosted sales by motivating customers to buy extra products and services.

Umobile Booth

Umobile dealer
Semenyih,Selangor
06.2018 - 07.2018
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

SPM

SMK ST. THOMAS
Kuantan Pahang, Malaysia
11-2017

Skills

  • Customer service
  • Problem solving
  • Clear communication
  • Sales techniques
  • Relationship building
  • Conflict resolution

Timeline

Customer Service Representative

Concentrix
06.2024 - Current

Construction Supervisor

YS JAYA construction sdn bhd
07.2021 - 04.2024

Sales and Service Representative

Maxis
10.2019 - 06.2021

Sales Promoter

Adidas Malaysia
07.2018 - 09.2019

Umobile Booth

Umobile dealer
06.2018 - 07.2018

SPM

SMK ST. THOMAS

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Lim Wei Quan