LIM WEI JUN

Seasoned Credit Manager with a proven track record at Hong Leong Bank Berhad, excelling in credit analysis and leading teams to exceed performance targets. Expert in risk analysis and fraud detection, successfully managed over 10,000 mortgage applications. Achieved a 99% SLA compliance rate, demonstrating exceptional performance improvement skills and leadership.

Hardworking Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.

Certified Credit Executive (CCE) – AICB

1) Process Enhancement
-Develop and implemented E-checklist, time consumed for report printing reduced by 30 mins daily, boxes of paper saved from physical printing process elimination.
-Created new matching rules in TLM which increase the automation rate in the process. The new matching rules reduced number of entries which need to be reconcile manually. Automation rate increased by 7%, approximate 1 hour saved from BAU process.

2) Teams Fictionalization
-Organize meeting with regional team managers to discuss the restriction (host’s country regulation, client’s concern, etc.) between different region and draft a proposal to teams functionality.
-Plan the capacity of teams and arrange cross training plan between team members from different region (London, Montreal, Toronto, Luxemburg, etc.)
-Monitor and track the progression of the project. Provide weekly project’s progression report to senior management.
-Team fictionalization increased operation’s efficiency and 2 FTE saved from operation.

3) System Implementation
TLM Premium (3.0)
-collect data and take part in system set up according to characteristics of the process. Part of pioneer tester involved in UAT testing. Stakeholder management, to educate, guide business unit on the on boarding of the new system, teach them on the navigation of the new system, act as middle man between IT team & stakeholder, raise the stakeholder’s concern & problem; deliver the system solution.

Controlnet system
-centralized system for controls and checklists across whole company. Part of the pioneer user who involved in department’s control setting up and system testing.