Lim Ting Zhou
IT Administrator
Malacca
Summary
Rational IT Administrator with 2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
IT Administrator
Honesteel Sdn Bhd@KingKong Stainless Steel Tank Factory
04.2023 - Current
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Diagnosed and resolved hardware and software issues.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Backup SQL,System Data by daily.
MIS Assistant
MFS Technology (M) Sdn. Bhd.
09.2021 - 09.2022
- Installed system updates to address vulnerabilities and reduce security issues.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Supported over 300 staff of company and managed over 50 officer calls per day.
- Developed technical requirement documentation for new software products.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Wrote and updated detailed technical documentation for software applications.
- Analyzed user requirements and developed solutions to meet needs.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Retail Sales Executive
VIVO Malaysia Win Jaya Z S/B
04.2018 - 11.2018
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Assisted in the development of promotional materials for seasonal campaigns that successfully boosted sales during peak periods.
Internship Student
P C World Sdn Bhd
09.2016 - 01.2017
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Provided clerical support, addressing routine, and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Sijil Teknologi Maklumat
Kolej Komuniti Masjid Tanah
Malacca 06.2016 - 09.2017
Diploma Information Technology
Politeknik Sultan Idris Shah
Selangor 12.2018 - 05.2022
Skills
- Helpdesk support
User training
Backup solutions
System Testing
User Support
Quick Learner
Time Management
Hardware troubleshooting
PC diagnostics
Problem-solving abilities
Hardware installation
Technical troubleshooting
Team building
Programming languages: java, C, C,HTML
Testing and debugging
Certification
Program Talent Development Mobility Of Students
Timeline
IT Administrator
Honesteel Sdn Bhd@KingKong Stainless Steel Tank Factory
04.2023 - Current
MIS Assistant
MFS Technology (M) Sdn. Bhd.
09.2021 - 09.2022
Program Talent Development Mobility Of Students
09-2020
GAME GEEK Event
02-2019
Diploma Information Technology
Politeknik Sultan Idris Shah
12.2018 - 05.2022
Retail Sales Executive
VIVO Malaysia Win Jaya Z S/B
04.2018 - 11.2018
Internship Student
P C World Sdn Bhd
09.2016 - 01.2017
Sijil Teknologi Maklumat
Kolej Komuniti Masjid Tanah
06.2016 - 09.2017
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