LIM PingHwa

SERVICE MANAGER

Putra Heights, Subang Jaya, Selangor.

Summary

Dynamic Service Manager with a proven track record at Peringgit Sri Auto Services Sdn Bhd, enhancing profitability and customer satisfaction through expert problem-solving and customer service management. Spearheaded strategic analyses and process optimizations, boosting team productivity and performance. Renowned for trustworthy leadership and effective staff supervision.

Overview

years of professional experience

Certifications

Languages

Work History

Service Manager

Peringgit Sri Auto Services Sdn Bhd

09.2004 - 12.2024

Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Implemented efficient processes for order management, reducing errors and improving overall customer experience.
Analyzed sales data to recognize patterns, informing future strategic decisions and driving continuous improvement efforts.
Managed a team of sales representatives, resulting in improved performance and increased productivity.

Education

Bachelor of Science - Mechanical Engineering

Liverpool John Moores University

Liverpool, England.

04.2001 -

Skills

Customer service

Customer service management

Problem-solving

Work Planning and Prioritization

Staff supervision

Team collaboration and leadership

Customer satisfaction measurement

After-sales support

Trustworthy and honest

Reliable and responsible

Staff management

Revenue generation

Certification

Top 10 Best Service Manager

Timeline

DOE Certified Competent Person

05-2023