Lim Phang Soon
Channel Development
Kuala Lumpur
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Channel Team Lead
Schneider Electric
01.2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
Channel Account Manager
Schneider Electric
7 2021 - 01.2024
- Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.
- Managed a diverse portfolio of channel partners, ensuring consistent revenue growth and high levels of customer retention.
- Provided accurate forecasting of pipeline opportunities through diligent tracking of partner activities in CRM systems.
- Organized events such as trade shows, conferences, and partner summits aimed at strengthening relationships within our channel network while showcasing our products and services.
- Negotiated contracts with potential partners while maintaining company profitability goals and ensuring mutually beneficial agreements were reached.
- Improved partner satisfaction by providing ongoing support, training, and resources for successful collaboration.
- Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
- Increased channel sales by developing and maintaining strong relationships with key partners.
Senior Sales Consultant
Ricoh (Malaysia) Sdn Bhd
05.2019 - 07.2021
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
Sales Manager (Direct to Garment)
Brother International (Malaysia) Sdn. Bhd.
01.2014 - 05.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Assistant Sales Manager
ECS Astar Snd. Bhd.
08.2006 - 12.2013
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Sales Executive
Fuji Xerox
04.2006 - 08.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales and Marketing Officer
nc computer (m) sdn. bhd.
01.2004 - 04.2006
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Demonstrated products to show potential customers benefits and advantages, and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Education
Master of Business Administration (MBA) -
University of Derby
01.2010 - 01.2012
Bsc. (hons) in Computing Studies, Software Development & Multimedia Design - undefined
Northumbria University
01.2001 - 01.2003
Skills
Sales Management
New Business Development
Account Management
Customer Focus
Channel Development
Relationship Building
Currentjob
Channel Team Lead, Schneider Electric, 07/2021, Present, 3 years 3 months, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Languages
English (Professional Working)
Chinese (Professional Working)
Malay (Professional Working)
Cantonese (Professional Working)
Timeline
Channel Team Lead
Schneider Electric
01.2024 - Current
Senior Sales Consultant
Ricoh (Malaysia) Sdn Bhd
05.2019 - 07.2021
Sales Manager (Direct to Garment)
Brother International (Malaysia) Sdn. Bhd.
01.2014 - 05.2019
Master of Business Administration (MBA) -
University of Derby
01.2010 - 01.2012
Assistant Sales Manager
ECS Astar Snd. Bhd.
08.2006 - 12.2013
Sales Executive
Fuji Xerox
04.2006 - 08.2006
Sales and Marketing Officer
nc computer (m) sdn. bhd.
01.2004 - 04.2006
Bsc. (hons) in Computing Studies, Software Development & Multimedia Design - undefined
Northumbria University
01.2001 - 01.2003
Channel Account Manager
Schneider Electric
7 2021 - 01.2024