Lim Pei Wei
Batu Caves, Selangor
Summary
Able to work with team, good behavior, friendly and willing to learn. Hardworking and passionate job,strong in team work and positive attitude. Ability to observation base on customer needs, problem-solving skills and store operation.
Overview
6
6
years of professional experience
3
3
Languages
Work History
customer service agent
Global Ace Tech Solution
01.2018 - 03.2019
- Telecommunicate to serving customer by using mobile phone and computer.
Promoter
VVV Event Management
05.2019 - 07.2019
- HSBC bank partnership- promoting credit card with client
Sales Associate
Senheng Electric Sdn Bhd
11.2019 - 08.2021
- Learn products (Household electricals and digital gadgets) knowledge and to know customer need – Stock arrangement – After sale service- to keep tracking the latest promotion for better customer flow.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Assistant
De Pop Asia Sdn Bhd
11.2021 - 04.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
POP MART MALAYSIA SDN BHD
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
SPM -
SMK BANDAR KUCHING NO.1
Diploma in Graphic Design -
LIMKOKWING INSTITUTE
07.2016
Skills
- Customer Service
- Information Verification
- Complaint Handling
- Product Knowledge
- Team Development
Nickname
Peggy
Icnumber
930615-13-5050
Phonenumber
0168551321
Race
Chinese
Maritalstatus
single
Religion
Buddhism
Interest
Art and collection
Personalskill
Able to work with team, good behavior, friendly and willing to learn. Know to operate computer with software; Microsoft, excel, photoshop, illustrator. Know how to serve customer in differ way by observed the needs and situation.
Personal Information
- Place of Birth: Kuching Sarawak
- Gender: Female
- Nationality: Malaysian
Timeline
Store Manager
POP MART MALAYSIA SDN BHD
05.2023 - Current
Sales Assistant
De Pop Asia Sdn Bhd
11.2021 - 04.2023
Sales Associate
Senheng Electric Sdn Bhd
11.2019 - 08.2021
Promoter
VVV Event Management
05.2019 - 07.2019
customer service agent
Global Ace Tech Solution
01.2018 - 03.2019
SPM -
SMK BANDAR KUCHING NO.1
Diploma in Graphic Design -
LIMKOKWING INSTITUTE
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