Lim Oon Xiang
Senior Sales Executive
Penang
Summary
Dynamic Sales Executive with 6 years of experience providing high level of customer service. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
6
6
years of professional experience
Work History
Sales Executive
NIRO Ceramic Group
01.2022 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase sales.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Utilized internal lead referral tools to solicit new business opportunities and contacts. (BCI)
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Attend to customer enquiry in proper, timely and professional manners.
- Handle customer order process by liaise with internal team, to ensure fulfilling customer need by date.
- Forecast monthly sales delivery in order to achieve sales target.
- Follow up on customer to ensure collect payment on time.
- Provide after sales and exceptional services to resolve customer problem, resulting in a high percentage of repeat business and client referrals.
Sales Representative
Hong Bee Hardware
12.2018 - 12.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Grab Driver
Grab Malaysia
1 2017 - 11.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
Diploma in Business Management -
Han Chiang University College
04.2014 - 05.2016
SPM - undefined
SMJK Heng Ee
01.2017 - 05.2011
English Language Achievement - undefined
British Council
02.2013 - 05.2014
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Skills
Microsoft Office
Business development and planning
Lead prospecting
Product Promotions
Sales Forecasting
Pipeline Management
Honest and Dependable
Reliable and Responsible
Languages
Mandarin
English
Bahasa Malaysia
Interests
Playing Basketball
Travel
Jogging
Timeline
Sales Executive
NIRO Ceramic Group
01.2022 - Current
Sales Representative
Hong Bee Hardware
12.2018 - 12.2021
SPM - undefined
SMJK Heng Ee
01.2017 - 05.2011
Diploma in Business Management -
Han Chiang University College
04.2014 - 05.2016
English Language Achievement - undefined
British Council
02.2013 - 05.2014
Grab Driver
Grab Malaysia
1 2017 - 11.2018
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