KAH WENG LIM

Project:

• Build Data Quality Dashboard
• Refinement on Data Quality Rules
• Provide Consultation on OCR Data Quality
• Support Migration of Big Data Platform

Data Management Governance Experience:

DMG Framework

• Comply the Vision and Objectives
• Comply the Governance Structure with steering committee comply setting policies, overseeing data governance initiatives, making decisions

Stewardship Programme

• Update the Stewardship Roles (Data Owner, Data Steward, System Steward, IT Custodian)

Socialization

• Communicate how is the DMG Framework, procedure and initiatives to all relevant stakeholders
• Identify how data impact current business domain from multiple ankles by discussion with stakeholders.
• Sharing the data quality to stakeholder when perform the analysis, with supporting data.
• Discuss with relevant stakeholder on how to improve the data quality

Strategize improve data quality

• Discussion with business user on how to improve data quality via

- Preventives

- Detectives

- Correctives

Data Quality Assessment (for system/interface data)

• Identify the Data Architecture Flow
• Define the Critical Data Elements (CDEs)
• Setup the Data Quality Rules
• Implement technology to visualize data quality
• Built dashboard by outcome of data quality analysis, and utilize it to perform monitoring
• Perform Change Request on Data Quality Rules accordingly latest business scenario

Data Quality Assessment (for OCR data)

• Define the Critical Data Element(CDE)
• Setup the Data Quality Rules
• Performing Sampling Check to justify the rules
• Implement technology to identify data quality
• Built dashboard by outcome of data quality analysis, and utilize it to perform monitoring

Reference Data Management

• To discuss with user and identify the Data Element standard
• Standardize date element at enterprise level
• New source systems must conform to the defined data standards

Documentation

• Prepare Socialization Document for Stakeholder engagement
• Prepare Project Update Document
• Prepare SOP
• Document all the data quality change request (BRD, UAT)

Supporting Cases:

Average Normal daily new case: 5 cases

Average Peak Period daily new case: 10-15 cases

*Taking above average cases across the team

*Taking difficult cases across the team

*Supporting team member for their cases enquiry

*Resolve team member escalation cases

Leadership Related Experience

Internal

• Provide guidance to Team Members (5W1H), example

- Who raise the issue, who affected by the problem, who can resolve it

- What is the nature of the issue, What product or service is involved, what information is missing or unclear

- When did the issue occur, when was the inquiry first raised

- Where did the issue happen, where can the solution be found

- Why this issue important to the customer, why did the issue happen, why hasn't been resolved yet

- How can the issue be resolved, how severe is the problem, how can the process be improved to prevent future issues

• Train team member on HRMS product knowledge and process
• Ongoing discussion with Team members

- on handling difficulty cases

- on priority of the cases

• Take the initiative to explore more, to be a role model to the them
• Follow up Product latest features/releases and sharing to the team

External

• Manage Customer Escalation
• Help Team Lead by assigning cases to related team members according the team capabilities and situation
• Supporting team members' cases when its needed.
• Manage the new project handover process
• Manage the termination process

Applications Related Experience:

HRMS Module

• Personnel module
• Payroll module(SG/MY/CN/HK)
• eAttendance module
• eLeave module
• eClaim module
• eForm module
• eTraining module
• eAppraisal module
• Timesheet attendance module
• Prosoft connect(technical interface)
• HRMS customization for different customers

Prioritize Customer Satisfaction

• Attend customer by call/email
• Listen to Customer concern
• Summarize Customer enquiry
• Answer to customer enquiry
• Follow up with customer

Handling system issue

• Listen to customer
• Troubleshooting/Simulating the issues
• Follow up with related internal team for the issue
• Keep customer acknowledge the status
• Provide the temporary/permanent solution to customer

Documentation

• Steps for system process flow
• Highlight the exceptional case

Prepare/Publish Knowledge Article:

• Discussion with team on what knowledge article to be prepare and set priority of it.
• Preparing & publish knowledge article
• Govern the quality of knowledge article
• Provide guidance to team member on how to prepare and publish it

Refer to Principal Application Consultant at Unit4 Malaysia Sdn Bhd (04/2022 - 04/2023)

Project:

• Create Online purchase form
• Self-service portal
• Built Renewal template

Project Management/Implementation

Project Plan/Coordination

• Prepare Project Charter
• Prepare Project Timeline
• Role and responsibilities of Sponsor/Key User/Project Manager/Implementation Team
• Follow up plan
• Continuous Discussion & Alignment with Stakeholders
• Summarize Project Completion Status

- Itemize the items and status

- Highlight the roadblock/Risk

Documentation

• Prepare Business Requirement Gathering (BRD)
• Prepare Functional Specification Document (FSD)
• Prepare Technical Document
• Project Status Signoff Document

Analysis & Setup

• Analysis the GAP
• Data Collection
• Migration data from old platform to new platform
• Configuration & Customization
• Perform System Integration Test (SIT)
• Prepare Test Script to Key User
• Keep follow up the timeline and chasing for the bug fix
• Perform User acceptance Test (UAT)
• Migration to Production

Software Development Knowledge:

Requirement Analysis:

• Built up Finance Self Service Portal

Planning:

• Analysis the business value of the requirement
• Project Timeline
• Resource Planning
• Identify the Task Priorities

Software design:

• Built up Process flow
• Visualize the business requirements
• Itemize the requirements

Software development:

• Specialized development tools
• Convert the requirement into the coding
• Perform System Integration Testing (SIT)

Testing:

• Performance & Data Quality testing
• Functional testing
• Security testing
• User Experience & Acceptance testing

Deployment:

• Backup
• Deploy into production

Maintenance:

• Continuous Monitor
• Fixing the bugs

Presales

• Provide Demo of system features
• Follow up plan
• Data Collection
• Continuous Discussion & Alignment with Internal/External Clients

Documentation

• Prepare Business Requirement Gathering (BRD)
• Prepare Functional Specification Document (FSD)

Project:

• Upgrade software to latest version
• Built interface from file into software
• Built GST Report

Project Management/Implementation

Project Plan/Coordination

• Provide Demo of system features
• Prepare Project Charter
• Prepare Project Timeline
• Follow up plan
• Continuous Discussion & Alignment with Internal/External Clients
• Coordinate between Implementation Team & Key User Issue during UAT
• Summarize Project Completion Status

- Itemize the items and status

- Highlight the roadblock/Risk

Documentation

• Prepare Business Requirement Gathering (BRD)
• Prepare Functional Specification Document (FSD)
• Prepare Technical Document
• Project Status Signoff Document

Analysis & Setup

• Analysis the GAP
• Data Collection
• Migration data from old platform to new platform
• Configuration & Customization
• Perform System Integration Test (SIT)
• Prepare Test Script to Key User
• Keep follow up the timeline and chasing for the bug fix
• Perform User acceptance Test (UAT)
• Migration to Production

Refer to Medior Technical Consultant in Unit4 Malaysia Sdn Bhd(10/2016 - 12/2017)

Project:

• Restructure of User Assess in System to had better governance
• Migration of Software
• Automated Interface process

Service Delivered

• ERP Reporting
• Third Party system Integration(Website, Iscala, Product Information System, B2B)
• Roll out of Iscala, In-House System to subsidiary company
• Manage Yearly Stock Take
• Propose and Implement Stock Take Stock Transfer by bin
• Restructure User Access Right across multiple applications
• Propose & Implement AP Approval solution in system by using MSSQL Trigger
• Supporting Daily Operation

- Based on ticket priority/ageing of ticket to provide support to user
- Understand the requirement, then follow SDLC stage to proceed

- Follow up with user, to make sure the services to be close within the timeline.

User Access Restructuring:

• Discussion Across different entities and department head
• Retrieve existing user access in system
• Business Requirement Gathering (BRD)
• Alignment with different entities and department head with new user access by roles
• Perform System Integration Test (SIT)
• Perform User acceptance Test (UAT)
• Migration to Production
• Go live Support

Project:

• Implementation of ERP Accounting Software
• Enhance System Feature

Software Development Knowledge:

Requirement Analysis:

• Develop New Module into ERP Accounting Software
• Enhance System Features across the modules (Key Fields, Flexi Fields, Access Controls, shortcut)

Planning:

• Analysis the business value of the requirement
• Project Timeline
• Resource Planning
• Identify the Task Priorities

Software design:

• Built up Process flow
• Visualize the business requirements
• Itemize the requirements

Software development:

• Specialized development tools
• Convert the requirement into the coding
• Compile & standardize the coding from programmers into the software
• Perform System Integration Testing (SIT)

Testing:

• Performance & Data Quality testing
• Functional testing
• Security testing
• User Experience & Acceptance testing

Deployment:

• Backup
• Deploy into production

Maintenance:

• Continuous Monitor
• Fixing the bugs

Service Delivered

• Implement Asoft Distributor Software
• ERP Reporting
• Third Party system Integration
• Customization new module & Enhancement Existing module for both software (Asoft Distributor/Manufacturing Software)
• Support Daily Operation

- Based on ticket priority & age of ticket to provide support to user
- Understand the requirement, then follow SDLC stage to proceed
- Follow up with user, to make sure the services to be close within the timeline.

Supporting Modules
Financial Accounting
-General Ledger
-Financial Reports
-Bank Reconciliation
-Cash Book
-AR/AP Contra
-Unlimited Financial Period

Inventory Control
-Goods Received
-Delivery Order
-Goods Returned
-Stock Replacement
-Stock Adjustment
-Stock Transfer (Location)
-Inter-Branch Transfer
-Sub-Contractor
-Consignment
-Inventory Costing
-Built-In Landed Cost Calculation

Account Receivable (Customer Modules)
-Bulk Order
-Sales Order
-Invoice
-Debit / Credit Note
-Receipt
-Document Matching
-Payment to Customer

Account Payable (Supplier Modules)
-Quotation
-Purchase Requisition
-Purchase Order
-Invoice
-Debit / Credit Note
-Payment
-Document Matching

Special Report
-Goods Return VS Goods Replacement Analysis
-Sales Pivot Analysis
-Purchase Pivot Analysis
-BOM Reporting