Lim Jit Hoong
Data Operations Assistant
Petaling Jaya,10
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Data Operations Assistant
Dataxet:nama
10.2023 - Current
- Handling and maintaining client accounts
- Dealing with Business Development and Client Success with product queries and giving advice on best course of action
- Assisted in debugging and resolving issues with product
- Advising clients on refining account structure.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Restaurant Supervisor
LA Chicken
05.2022 - 03.2023
- Provide excellent service to customers
- Quality checking
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Freelance Translator
Freelance
04.2018 - 05.2022
- Provide accurate translations
- Team management
- Project management
- Customer Negotiations.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Worked with other translators to facilitate real time conversations.
Education
Diploma in Hotel Management and Hospitality - Social Science And Humanities
Tunku Abdul Rahman Universiti College (KL Branch)
Kuala Lumpur, Malaysia 04.2001 -
Skills
Team Management
Fluent communication in Mandarin, Cantonese, English and Bahasa Melayu
Problem-solving skills
Customer Service
Service Quality
Problem Resolution
Computer Skills
Coursework
- Customer Queries
- Communication between customers
Cover Letter
To whom it may concern,
I am writing to express my strong interest in the customer service role at Teleperformance. With my past experiences from different roles in companies, I am confident that I possess the necessary skills and expertise to excel in such role.
In my current role as Data Operations Assistant and my previous job as a Restaurant Supervisor and a freelance translator. I have been responsible for both internal and external communications and planning to ensure quality service and work to customers and clients alike.
My capacity to lead cross-functional teams in carrying out plans is a result of these experiences. I’ve also demonstrated success in project management, streamlining operations and developing high-performing teams. My abilities in teamwork and communication have too helped me during interactions with my customers and colleagues.
I believe my background is in line with the objectives of your business and would be able to contribute right away to your team. Joining a company that promotes excellent customer service, good communication really excites me.
Thank you for considering my application. I have attached my resume for your review. I would be happy to discuss my qualifiction in more detail and answer any questions that you may have.
Projects
Account refinement for clients Design and proposing client suitable frameworks for their account. Quality checking for client account data
Gaming , Reading, Puzzle Solving
I like reading books that makes me want to think deeper into the subject and play games with a puzzle-like genre for me to do fast and critical thinking.
Timeline
Data Operations Assistant
Dataxet:nama
10.2023 - Current
Restaurant Supervisor
LA Chicken
05.2022 - 03.2023
Freelance Translator
Freelance
04.2018 - 05.2022
Diploma in Hotel Management and Hospitality - Social Science And Humanities
Tunku Abdul Rahman Universiti College (KL Branch)
04.2001 -
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