LIM HANG KIAW

• Developed and implemented strategic initiatives to drive market share growth and brand loyalty.
• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Oversaw performance management processes, aligning team goals with organizational objectives for improved outcomes.
• Managed and motivated employees to be productive and engaged in work.
• Mentored junior managers, fostering professional development and leadership skills within the team.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Improved marketing to attract new customers and promote business.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Maintained professional, organized, and safe environment for employees and patrons.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

1997 Worked Miri

1999 Worked Brunei till 2012

2012 Worked Penang till 2017

2017 - 2026 Worked till redundancy