LIM CHIH SING - Field Service Engineer - Telistar (Assigned to Philips Healthcare)

Summary

Experienced in troubleshooting, maintenance, and installation of medical imaging systems, including CT, MRI, and Image Guided Therapy. Proficient in preventive maintenance, system diagnostics, and equipment calibration. Skilled in electronic circuit troubleshooting and hardware debugging. Strong communication skills facilitate effective support for clinical staff and cross-functional teams. Fluent in English, Malay, and Chinese with conversational abilities in some Chinese dialects like Cantonese.

Overview

1

year of professional experience

5

years of post-secondary education

Work history

Field Service Engineer

Telistar (Assigned to Philips Healthcare)

George Town, Penang

2024.10 - Current

Assisted in installation, maintenance, and troubleshooting of Philips medical imaging systems, including Image Guided Therapy (IGT), CT scanners, MRI systems, mobile C-arm, and Hemodynamics applications across 10+ hospital sites.

Performed preventive maintenance and system calibration for 20+ medical imaging systems, supporting equipment reliability and helping maintain >95% system uptime.

Diagnosed and resolved hardware, software, and system integration issues according to manufacturer service protocols, achieving 90%+ first-time fix rate for standard service cases.

Collaborated with Philips global technical support teams to troubleshoot escalated cases and implement technical solutions, contributing to faster case resolution and reduced system downtime.

Delivered on-site technical consultation and user training for 30+ clinical staff, promoting safe and efficient operation of medical imaging systems.

Maintained service documentation, maintenance logs, and technical reports for 100+ service activities, ensuring regulatory compliance and service traceability.

Ensured compliance with medical device safety standards and hospital operational regulations during servicing activities across multiple healthcare facilities.

Education

Bachelor of Science - Bio-Medical Engineering

Zhejiang University

Hangzhou China

2019.09 - 2024.07

Skills

Technical & Professional Skills

Medical Imaging Systems Support
Troubleshooting, maintenance, and installation of CT, MRI, Mobile C-arm, Image Guided Therapy (IGT), and Hemodynamics systems
Preventive Maintenance & System Calibration
Performing preventive maintenance, diagnostics, and calibration to maintain system reliability and uptime
Hardware & Electronics Troubleshooting
Basic electronic circuit troubleshooting, soldering, and hardware debugging for medical equipment
Medical Imaging Knowledge
Understanding of MRI imaging principles, medical imaging systems, and hospital clinical workflow

Technical Problem Solving
Strong analytical skills for diagnosing hardware, software, and system integration issues
Clinical User Support & Training
Providing technical support and user training for healthcare professionals in clinical environments
Cross-functional Collaboration
Experience coordinating with global technical support teams and managing service cases
Languages
Chinese (Native)
English (Fluent)
Malay (Fluent)
Cantonese (Conversational)
Minnan (Conversational)
Japanese (Basic)

Honors & Awards

WTF Taekwondo Black Belt 2nd Dan, ABRSM Piano Grade 5, Champion of Malaysia National Independent School Athletics Championship U15, Volunteer Certificate for the 2023 Hangzhou Asian Games

Volunteer Experience

2023 Hangzhou Asian Games, Volunteered at Multimedia Center, supported international and local journalists

Campus experience

Lingyun Musical Theatre: Active Participant International Student Art Troupe: Active Participant Organized Band: Founder and Organizer Undergraduate Track and Field Team Member Zhejiang University Ultimate Frisbee Club Member School Sports Meeting: Awarded in Triple Jump and Long Jump Year-End Parties Performer Campus Top Ten Singer Competition Participant Club Orientation Performances Performer Lingyun Musical Theatre: Active Participant International Student Art Troupe: Active Participant Organized Band: Founder and Organizer Undergraduate Track and Field Team Member Zhejiang University Ultimate Frisbee Club Member School Sports Meeting: Awarded in Triple Jump and Long Jump Year-End Parties Performer Campus Top Ten Singer Competition Participant Club Orientation Performances Performer

Internship experience

Cognitive Internship - Summer 2020
- Participated in lectures and courses on biomedical engineering.
- Learned about the main developments and future prospects of the field.
Production Internship - Summer 2021
- Trained in managing medical software, focusing on standards and functionalities.
- Developed a WeChat mini-program for hair loss issues, responsible for:
- Interface design.
- Hairline scanning and analysis.
- Providing hair loss severity indicators.
- Offering solutions based on severity.
Clinical Internship - Summer 2022
- Visited hospitals and medical device companies.
- Attended lectures on the operation and principles of medical devices and software.
- Gained practical knowledge of biomedical engineering applications.