Lim Chay Koon Esther
Summary
- Reliable Customer Service Executive used to building lasting client relationships.
- Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Webuy
08.2023 - 01.2025
- Managed customer inquiries, and provided pre-sales and after-sales support.
- Coordinated with departments to resolve customer issues efficiently.
- Handled SMS notifications for MOQ, and delivery issues.
- Created daily outbound order and sticker label lists for the warehouse.
- Updated delivery details, and managed inventory tracking.
- Assisted in product listing, payment requests, and promotional activities.
Customer Service Executive (Contract-based)
Harumio
07.2022 - 01.2023
- Managed customer support operations, ensuring smooth coordination with the warehouse.
- Improved SOPs for order management and issue resolution.
- Handled custom requests and streamlined support processes.
Customer Service Officer
Ching International Service (M) Sdn Bhd
07.2016 - 02.2021
- Provided real-time customer support via live chat
- Monitored and coordinated orders from submission to delivery
- Assisted in training new team members
Customer Service Officer
Tan Chong Trading (M) Sdn Bhd
08.2014 - 01.2016
- Managed customer inquiries via phone and email
- Provided quotations and supported sales targets
- Ensured smooth order fulfillment with internal departments
Education
Bachelor’s Degree - Business Studies/Administration/Management
SEGi College
Kuala Lumpur01.2014
Skills
- Detail-Oriented Accuracy
- Analytical Troubleshooting Skills
- Streamlined Order Management
- Customer Relationship Management
- Clear Interpersonal Communication
- Independent and Team Collaboration
Availability
Open to full-time opportunities with immediate availability
Technical Skills
Proficient in Microsoft Office Suite, and live chat support tools
Languages
Chinese (Mandarin)
First Language
Chinese (Cantonese)
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Customer Service Executive
Webuy
08.2023 - 01.2025
Customer Service Executive (Contract-based)
Harumio
07.2022 - 01.2023
Customer Service Officer
Ching International Service (M) Sdn Bhd
07.2016 - 02.2021
Customer Service Officer
Tan Chong Trading (M) Sdn Bhd
08.2014 - 01.2016
Bachelor’s Degree - Business Studies/Administration/Management
SEGi College
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