LILI ZAHARANI ISMAIL
KUALA LUMPUR,WILAYAH PERSEKUTUAN
Summary
Compassionate Patient Care Assistant experienced in delivering exceptional support and ensuring patient comfort. Achieved effective emergency response readiness and seamless patient interactions through strong interdepartmental collaboration and management of medical records. Focused on enhancing patient relationships and contributing to cohesive team dynamics.
Overview
5
5
years of post-secondary education
23
23
years of professional experience
Work history
PATIENT CARE ASSISTANT
KMI KELANA JAYA MEDICAL CENTRE
PETALING JAYA, SELANGOR
2008.02 - Current
- Monitored vital signs, ensuring optimal health condition.
- Improved patient comfort by providing direct care services.
- Documented patient information accurately for medical records upkeep.
- Facilitated communication between patients and physicians, improving treatment plan understanding.
- Performed regular checks on patients, enhancing safety measures.
- Delivered exceptional patient service for increased satisfaction.
- Collaborated with healthcare team to provide top-notch care.
- Provided basic nursing tasks under supervision from registered nurses.
- Assisted in transport of patients between wards and departments.
- Managed appointment schedules for efficient healthcare delivery.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Oversaw administrative duties like scheduling appointments, which improved clinic's operational efficiency.
SALES SUPERVISOR
PRINCESS SHOES & HANDBAG SDN BHD
KUALA LUMPUR, MALAYSIA
2006.08 - 2008.01
- Conducted regular staff training to increase product knowledge and sales skills.
- Implemented promotional campaigns, leading to increased product visibility.
- Boosted store reputation by delivering top-notch customer service.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Oversaw inventory management for maintaining optimal stock levels.
PORTER PHARMACY
PANTAI MEDICAL CENTER KL
KUALA LUMPUR, MALAYSIA
2005.01 - 2006.07
- Transported medical equipment, supporting optimal hospital operations.
- Ensured smooth operation by maintaining stock of supplies in work areas.
- Kept premises clean and tidy, fostering aesthetically pleasing surroundings.
- Delivered mail and packages promptly for effective communication.
DIET SERVICES (TEAM LEADER)
SARI FOOD D'SAJI, PANTAI MEDICAL CENTER KL
KUALA LUMPUR, MALAYSIA
2003.02 - 2004.12
- Implemented new working methods which improved overall efficiency of the team operations.
- Increased team cohesion by implementing regular feedback sessions.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Led project coordination, resulting in timely delivery.
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
SMK VIVEKANANDA
KUALA LUMPUR 1998.01 - 2002.12
MICROSOFT OFFICE CERTIFICATE - CERTIFICATE
INSTITUT GENERASI
KUl LUMPUR 2008.12 - 2009.05
Skills
- Patient handling
- Nursing care
- Basic clinical procedures
- Administering injections
- Infection control
- Emergency response readiness
- First aid certification
- Basic life support certification
- Record management
- Knowledge of medical terminology
- Efficient reporting
- Insurance knowledge
- Personal care assistance
- Cross-department collaboration
- Calm under pressure
- Patience management
- Compassionate attitude
Languages
Malay
Advanced
English
Intermediate
Affiliations
- ACTIVE IN ANY SPORT
Accomplishments
- HOLDING THE TITLE OF SPORT CLUB PRESIDENT (2013-2016)
- COMUNITY IN SPORT CLUB (EVERY YEAR UNTIL NOW)
- COMUNITY IN EMERGENCY RESPONT TEAM
- COMUNITY IN BREAST FEEDING TEAM
- FREQUETLY PARTICIPATES IN EVERY PROGRAME ORGENIZED BY THE HOSPITAL
- FREQUENTLY PARTICIPATES IN EVERY PROGRAMS WITHIN THE RESIDENTIAL AREA THAT INVOLVE THE LOCAL COMMUNITY AND NGOs
References
References available upon request.
Puan Zafirah Rosly
HR Manager
KMI Kelana Jaya Medical Centre
03-78052111 ext: 3312
012-2506208
Puan Nornagibah Binti Osman
Unit Manager
KMI Kelana Jaya Medical Centre
03-78052111 ext : 3302
019-2741030
Timeline
MICROSOFT OFFICE CERTIFICATE - CERTIFICATE
INSTITUT GENERASI
2008.12 - 2009.05
PATIENT CARE ASSISTANT
KMI KELANA JAYA MEDICAL CENTRE
2008.02 - Current
SALES SUPERVISOR
PRINCESS SHOES & HANDBAG SDN BHD
2006.08 - 2008.01
PORTER PHARMACY
PANTAI MEDICAL CENTER KL
2005.01 - 2006.07
DIET SERVICES (TEAM LEADER)
SARI FOOD D'SAJI, PANTAI MEDICAL CENTER KL
2003.02 - 2004.12
SIJIL PELAJARAN MALAYSIA (SPM) -
SMK VIVEKANANDA
1998.01 - 2002.12
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Interests
CREATIVE, DECORATION ANY SIMPLE EVENT
Software
MICROSOFT OFFICE