Hi, I’m
Lilian Chung
Personal Assistant
Johor Bahru,Johore
Summary
Recently served as a Personal Assistant at MRT Solutions, where I managed executive schedules, coordinated travel logistics, and monitored project statuses to ensure operational efficiency. My role emphasized administrative expertise and a commitment to supporting organizational productivity. I hold a Bachelor of Business Administration in Information and Innovation Management from Tunghai University. With a strong foundation in personal assistance and administrative functions, I aim to contribute to organizational success by streamlining processes and enhancing efficiency.
Overview
8
years of professional experience
3
Languages
4
Certificates
Work History
MRT SOLUTIONS SDN BHD
Personal Assistant
01.2026 - 03.2026
Job overview
- Managed daily schedules and arranged meetings to optimize time management for executives.
- Coordinated travel logistics, including flight bookings and accommodation arrangements, ensuring seamless travel experiences.
- Monitored bill payments and followed up on project statuses to maintain operational efficiency.
Mercedes-Benz Services Malaysia Sdn Bhd
Finance & Insurance
10.2023 - 12.2025
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
DDS Aludna Sdn Bhd
Administrative Clerk
06.2022 - 10.2023
Job overview
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Hong Leong Bank Berhad
Deposit Relationship Manager
04.2021 - 05.2022
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Hong Leong Bank Berhad
Personal Loan Specialist
07.2020 - 03.2021
Job overview
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
- Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
Hong Leong Bank Berhad
Personal Financial Consultant
07.2019 - 06.2020
Job overview
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
Hong Leong Bank Berhad
Auto loan Specialist
06.2018 - 06.2019
Job overview
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Effectively managed time and resources to maintain a high level of productivity while ensuring attention to detail in every aspect of the loan process.
- Educated clients on various lending products available, ensuring they made informed decisions about borrowing options.
Hong Leong Bank Berhad
Personal Loan Consultant
11.2017 - 05.2018
Job overview
- Spearheaded initiatives to streamline internal processes, improving efficiency within the personal loans department.
- Collaborated with collection teams to minimize losses from delinquent accounts while maintaining positive customer relationships.
- Streamlined the loan application process, resulting in faster approvals and disbursements for customers.
- Improved customer loan application experience by providing personalized consultations and guidance.
Education
Foon Yew High SchoolJohor Bahru, Johor
UEC, SPM from Business/Commerce, General
04.2001
Tunghai UniversityTaichung, Taiwan
Bachelor of Business Administration - BBA from Information and Innovation Management
11-2017
Skills
Schedule management
Client relations
Customer service
Strong communication skills
Administrative support
Microsoft office proficiency
Database entry
Strong problem solver
Advanced computer skills
Valid Driver's license
Organizing and preparing meetings
Travel arrangements
Social media savvy
Timeline
Personal Assistant
MRT SOLUTIONS SDN BHD
01.2026 - 03.2026
Finance & Insurance
Mercedes-Benz Services Malaysia Sdn Bhd
10.2023 - 12.2025
Administrative Clerk
DDS Aludna Sdn Bhd
06.2022 - 10.2023
Deposit Relationship Manager
Hong Leong Bank Berhad
04.2021 - 05.2022
Personal Loan Specialist
Hong Leong Bank Berhad
07.2020 - 03.2021
Personal Financial Consultant
Hong Leong Bank Berhad
07.2019 - 06.2020
Auto loan Specialist
Hong Leong Bank Berhad
06.2018 - 06.2019
Personal Loan Consultant
Hong Leong Bank Berhad
11.2017 - 05.2018
Foon Yew High School
UEC, SPM from Business/Commerce, General
04.2001
Tunghai University
Bachelor of Business Administration - BBA from Information and Innovation Management
Languages
Chinese (Mandarin)
Native or Bilingual
Thai
Native or Bilingual
English
Professional Working
Malay
Professional Working
Certification
Asking Great Sales Questions
Interests
Swimming
Hiking
Traveling
Baking
Video Editing
Photography
Social Media
Canvas