Liew Wan Yee
Sandakan
Summary
Dedicated to fostering an engaged and empowering work culture through effective partnership with colleagues. Collaborative leader with a proven track record in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills. Utilizing independent decision-making skills and sound judgment to consistently make positive impacts on company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Trainee Supervisor
NY Chargrill
07.2023 - 07.2024
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, and processes.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Handled day-to-day customer or client questions via telephone.
- Described our business to customers and accurately explained details and care of merchandise.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Compliance Administrator
Market Malaysia Shop Sdn Bhd
09.2021 - 11.2022
- Investigation to distributor, if not follow company policies or regulation, we will send a warning letter to the distributor
- Do checking on social media all the posting related with Shop.com, then check all the wording, if have breached the policies we will take action, then compile all the proof in a file
- Then will discuss with HOD for this matter
- After that we will send a letter to the person who violate the policies
- Do record for those who selling unauthorized products in Shopee, Lazada, Mudah.com, Carousel, and other platforms
- Do printing and housekeeping all the documents by UFO ID and years
- Do update auction weekly report by weekly, then send to HOD.
- Prepared records and data for regular audits.
- Evaluated distributor complaints, processes, and all other aspects of operations to assess compliance.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Backed data security and information privacy efforts.
- Supported marketing team in review and submission of regulatory articles and newsletters.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, and other records to assess compliance and potential risk.
QAQC Document Controller
EAST COAST RAIL LINK (ECRL-CCCC)
02.2021 - 05.2021
- Do printing all the documents
- Translation from Malay and English Form to Chinese
- Joined a meeting with MRL for tunnel progress
- Get signatures from management
- Communication with PR department
- Do incoming and outgoing letter.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Coordinated document exchange between departments, contractors, and suppliers.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Completed transmittal logs and stored in files for specified durations.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Transmitted documents, organized revisions and tracked changes.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Managed training courses, setup and maintenance for document control systems.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Admin Executive
Sany Pc Manufacturing Sdn Bhd
03.2020 - 02.2021
- Do monthly ready mix concrete results
- Update monthly test cube concrete compressive strength result.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Monitored expenditures to mitigate risk of overages.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Launched new rewards program to identify and celebrate staff performance.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Conducted business forecasts to identify recent developments.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Account Executive
Eastern Steel Sdn Bhd
04.2018 - 01.2020
- Preparing invoices, claims, refund, and record daily sales, preparing shipping documents such as k2, Bill of Lading instructions, and Certificate of Origin.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Compliance executive
Ezmoney express sdn bhd
01.2018 - 04.2018
- Daily monitoring of transaction
- Monitor by transaction amount and numbers
- Open/update case studies
- Entertain any query from branches
- Watch list verification
- STR reporting
- CDD/EDD follows Bank Negara requirements
- Accepted ID’s
- Filings.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Oversaw and monitored violation tracking system for accuracy, reducing money laundering issues.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Prepared and submitted regulatory filings in timely manner.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Addressed compliance issues by developing and implementing corrective action plans.
- Kept up to date on compliance trends and rulings using meticulous research and study.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Defined and developed policies and procedures for consumer reporting and privacy practices.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Investigated potential compliance violations and reported findings to senior management.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
Trainee
Cimb
11.2017 - 01.2018
- Manual instructions for payment team to construct (swift), inform finance team and funding team for the incoming and outgoing payment, sent instruction for share transfer, update statistic for payment and volume, call warrant cheque post to client.
Internship Trainee
ICA Management Corporation
02.2017 - 04.2017
- Basic Accounting, bookkeeping, a whole month taxation account for purchase, attend meeting at SSM, registered a new company, help to shut down a company, answer calls from clients.
Education
Bachelor's Degree in Business Administration - Finance
Unitar International University
Kota Kinabalu, Sabah, Malaysia01.2017
Skills
- Microsoft Excel
- Video Maker
- Microsoft Movie Maker
- Inventory Control
- Customer Service
- Operations Support
- Business Administration
- Staff Training
- Schedule Management
- Financial Administration
- Workforce Management
- Process Improvements
- Strategic Planning
- Employee Mentoring
- Customer Relationship Management (CRM)
- Sales Techniques
- Staff Development
- Staffing requirements
- Business projections
- Business Planning
- Resource Allocation
- Business Development
- Project Support
- Human Resources
- Staff Supervision
- Marketing
- Operations Oversight
- Negotiation
- Financial Management
- Data Interpretation
- Customer Relations
- Resource Utilization
- Staff Management
- Marketing promotions
Additional Information
MYR 3,500, Anywhere in Malaysia, Anywhere in Singapore
Languages
Mandarin
Bahasa Malaysia
English
Salary
MYR 3,500
Personal Information
- Age: 30 years
- Expected Salary: MYR 3,500
- Gender: Female
- Nationality: Malaysia
Certification
SPM
STPM
Degree Cert
Timeline
Management Trainee Supervisor
NY Chargrill
07.2023 - 07.2024
Compliance Administrator
Market Malaysia Shop Sdn Bhd
09.2021 - 11.2022
QAQC Document Controller
EAST COAST RAIL LINK (ECRL-CCCC)
02.2021 - 05.2021
Admin Executive
Sany Pc Manufacturing Sdn Bhd
03.2020 - 02.2021
Sales Account Executive
Eastern Steel Sdn Bhd
04.2018 - 01.2020
Compliance executive
Ezmoney express sdn bhd
01.2018 - 04.2018
Trainee
Cimb
11.2017 - 01.2018
Internship Trainee
ICA Management Corporation
02.2017 - 04.2017
Bachelor's Degree in Business Administration - Finance
Unitar International University
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