Liew Chau Young
KOTA KINABALU,SABAH
Summary
I am enthusiastic,self-motivated,reliable,responsible and hard working person.I am a matire team worker and adaptable to all challenging situations.I am able to work well both in a team environment as well as using own initiative.I am able to work well under pressure and adhere to strict deadlines.
Overview
5
5
Languages
2027
2027
years of professional experience
Work History
Sales Representative
MOH HENG CO SDN BHD
2026 - Current
- Resolved customer issues promptly to maintain service quality and protect account satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
VINDA MARKETING SDN BHD
2025 - 2026
- Managed outlet visits to take orders, monitor stock availability, and maintain strong customer relationships.
- Coordinated product promotions with retailers to improve visibility and support sales conversion.
- Recorded daily sales activities and customer feedback using reporting systems for accurate follow-up.
- Ensured correct product placement, pricing, and merchandising standards across assigned trade channels.
- Built rapport with key accounts to strengthen repeat orders and service continuity.
- Monitored competitor activity and market trends to support sales planning and territory execution.
- Supported route planning and trade execution to complete timely visits and improve coverage.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Representative
DKSH MALAYSIA SDN BHD
01.2024 - 2025
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories
- Track team progress against key performance indicators and sales plans. Provide timely feedback to team members on the execution of sales action plans and development areas
- Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
- Prepare and/or review quotations, proposals and contracts to facilitate sales agreements
- Monitor competitors' activities/products and produce competition reports based on merchandising data.
- Recommend practical actions to counter competition
- Prepare sales reports and report projected sales/margin forecasts. Track and highlight unusual increases/decreases in customer demand
- Coordinate continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc.
- Track and collect payments from customers
- Investigate, resolve and log customer issues and advise on follow-up actions
- Maintain relationships with customers, through managing and interpreting their requirements. Follow up with customers, respond to queries and solicit further orders
- Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers
Operation Manager
Pengangkutan Seri Jaya
01.2021 - 2023
- Organize a corporation during the MCO period. Manage a daily operations and handling accounts.
- Making sure vehicles are properly maintained
- Inspecting vehicles
- Arranging repairs and routine maintenance
- Ensuring that all drivers and operators have the correct, up to date qualifications
- Reducing the risk of vehicle overloading
- Maintaining and completing accurate records
- Keeping schedules and organising team members.
Businessman
Canteen Sekolah kebangsaan Syn Hua
01.2018 - 12.2020
- Take over family business and manage daily operation
Senior Sales Representative
Carlsberg Marketing Sdn Bhd
05.2016 - 12.2018
- Promote and sell our portfolio of products to outlets/customers
- Evaluate and anticipate needs of the outlets/customers, recommend win-win solutions and build productive long lasting relationships
- Forecast sales & trends and develop more effective sales plans to deliver on Sales strategies
- Actively look for opportunities and follow up on sales leads
- Work closely with Marketing to execute top-notch promotions and activations
- Constantly maintain highest standards of execution and ensure brand presence & product availability
- Gather insights and feedback on market trends to improve Sales performance
Sales Representative
Borneo Technical Co. (M) Sdn Bhd
12.2014 - 04.2016
- Present, promote and sell products/services to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market ’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Sales Supervisor
Wilpros Enterprise Sdn Bhd
12.2013 - 12.2014
- Communication with customer on service-related products improvement program, warranty issues, service training programs, preventive maintenance package, any other business opportunity and etc.
- Respond to customers repairs including preparing repair quotations to customers, products improvement, corrective maintenance and recommendation.
- Coordination with Parts Department for service jobs related parts requirement and follow-up on back-order parts required.
- Daily administration of mechanics including allocation of service jobs.
- Prepare work-pack, work method statement for customer approval prior mobilizes technicians to the site.
- Organize tools box meeting, evaluate job hazard analysis together with the technicians prior mobilize to the site.
Sales Executive
Samway Hardware Trading
03.2012 - 12.2013
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Recommend products to customers, based on customers' needs and interests.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Provide customers with product samples and catalogs.
- Prepare sales contracts and order forms.
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
- Negotiate details of contracts and payments.
- Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
Sales Designer Executive
Lourve design Pte Ltd
01.2007 - 12.2011
- To handle sales enquiry by communicating with the client to understand their design requirement
- Provide professional advice to customer on Planning, Design Conceptualization, Materials and Colour Scheme
- Manage and prepare project costing
- Oversee work progress of project
Operator
UIC DETERGENT PTE LTD
07.2005 - 12.2007
- Factory machinery operation
Education
SPM - undefined
St Mary Secondary School
Sandakan01-2003
Skills
Microsoft Office
Word
Microsoft
Excel
Personal Information
- Date of Birth: 10-09-1985
- Gender: Male
- Nationality: Malaysian
- Driving License: D,GDL
- Marital Status: Marriage
Interests
Hiking, Jogging, Reading
Timeline
Sales Representative
DKSH MALAYSIA SDN BHD
01.2024 - 2025
Operation Manager
Pengangkutan Seri Jaya
01.2021 - 2023
Businessman
Canteen Sekolah kebangsaan Syn Hua
01.2018 - 12.2020
Senior Sales Representative
Carlsberg Marketing Sdn Bhd
05.2016 - 12.2018
Sales Representative
Borneo Technical Co. (M) Sdn Bhd
12.2014 - 04.2016
Sales Supervisor
Wilpros Enterprise Sdn Bhd
12.2013 - 12.2014
Sales Executive
Samway Hardware Trading
03.2012 - 12.2013
Sales Designer Executive
Lourve design Pte Ltd
01.2007 - 12.2011
Operator
UIC DETERGENT PTE LTD
07.2005 - 12.2007
SPM - undefined
St Mary Secondary School
Sales Representative
MOH HENG CO SDN BHD
2026 - Current
Sales Representative
VINDA MARKETING SDN BHD
2025 - 2026