WEN JIANN LIEW
Semenyih, Selangor,10
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Project, Process & System Manager
Preferred Logistics Solutions Sdn Bhd
01.2021 - Current
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Optimized resource allocation by conducting regular capacity planning exercises, ensuring maximum utilization of available assets.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of projects.
- Designed backup strategies which ensured minimal operational impact during disaster recovery scenarios.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies.
- Developed new processes for increased production capacity and improved product quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained up-to-date knowledge of industry trends and emerging technologies, applying insights to drive continuous improvement initiatives within organization.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Built strong relationships with internal stakeholders by consistently delivering high-quality service and support on system-related matters.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced system performance by implementing effective network configurations and server optimization.
- Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
- Collaborated with cross-functional teams to design cohesive software systems, optimizing workflow and productivity.
- Spearheaded development of cutting-edge infrastructure solutions that increased overall system capacity and reliability.
Project, Process & System Manager
Line Clear Express & Logistics Sdn Bhd
12.2014 - 12.2020
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Optimized resource allocation by conducting regular capacity planning exercises, ensuring maximum utilization of available assets.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of projects.
- Designed backup strategies which ensured minimal operational impact during disaster recovery scenarios.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies.
- Developed new processes for increased production capacity and improved product quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained up-to-date knowledge of industry trends and emerging technologies, applying insights to drive continuous improvement initiatives within organization.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Built strong relationships with internal stakeholders by consistently delivering high-quality service and support on system-related matters.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced system performance by implementing effective network configurations and server optimization.
- Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
- Collaborated with cross-functional teams to design cohesive software systems, optimizing workflow and productivity.
- Spearheaded development of cutting-edge infrastructure solutions that increased overall system capacity and reliability.
- Managed successful migration of company data to new platform, ensuring seamless integration and minimal disruption.
- Conducted thorough audits of existing systems, identifying areas for improvement and implementing strategic updates accordingly.
- Led training sessions on new software applications, empowering employees to utilize technology effectively in their daily tasks.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Brand Development & Marketing Manager
GD Express Sdn Bhd
06.2006 - 12.2014
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Developed creative briefs for designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain competitive edge in market space.
- Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Education
Bachelor of Accountancy - Accounting
University Tunku Abdul Rahman (UTAR)
Kajang, Selangor, Malaysia06.2006
Skills
- Project Management
- Project, Work Flow Planning & Development
- Productivity & Performance Improvement
- Team Collaboration
- Resource Allocation & Staff Management
- Problem Solving & Root Cause Analysis
- Budget & Cost Control
- Logistics Management
- System Process & Integration Planning
- Continuously Improvement
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Malay
Upper intermediate
B2
Chinese (Mandarin)
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Timeline
Project, Process & System Manager
Preferred Logistics Solutions Sdn Bhd
01.2021 - Current
Project, Process & System Manager
Line Clear Express & Logistics Sdn Bhd
12.2014 - 12.2020
Brand Development & Marketing Manager
GD Express Sdn Bhd
06.2006 - 12.2014
Bachelor of Accountancy - Accounting
University Tunku Abdul Rahman (UTAR)
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