Lewis Yap
Business Owner
Kuala Lumpur,14
The difference between ordinary and extraordinary is that little extra.
Jimmy Johnson
Summary
Highly motivated professional with extensive experience in sales, customer service, and management, particularly in real estate, restaurant operations, and marketing. Proven track record as a business owner, effectively driving growth and profitability in diverse industries. Fluent in English, Mandarin, Cantonese, Hakka, Bahasa Malay, and Korean, enabling effective communication in multicultural environments. Strong skills in strategic planning, financial management, team leadership, and quality assurance, combined with a commitment to customer satisfaction and operational excellence. Recognized for developing innovative business strategies, leading high-performing teams, and maintaining high standards of service quality. Seeking to leverage diverse experience and multilingual capabilities to contribute to a dynamic organization.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
6
6
Languages
Work History
Business Owner
M2 Car Detailing
Kuala Lumpur
5 2023 - Current
- Developed and executed business strategies to drive growth and profitability in the car detailing industry
- Managed daily operations including scheduling, inventory control, and workflow optimization
- Ensured compliance with environmental regulations and safety standards
- Oversaw financial management including budgeting, forecasting, and financial reporting
- Led marketing and advertising campaigns to attract new customers and retain existing ones
- Maintained high standards of service quality to ensure customer satisfaction and repeat business
- Negotiated contracts with suppliers and vendors to obtain high-quality materials at competitive prices
- Hired, trained, and supervised staff, promoting a culture of excellence and attention to detail
- Implemented cost control measures to maximize profitability and operational efficiency
- Developed and customized service packages to meet diverse customer needs and preferences
- Conducted regular quality inspections to ensure consistency and high standards in detailing services
- Handled customer inquiries, complaints, and feedback professionally and promptly
- Analyzed sales and customer data to identify trends and make informed business decisions
- Established partnerships with local businesses and car dealerships to expand service offerings
- Maintained and upgraded equipment and tools to ensure optimal performance and service quality
- Kept abreast of industry trends and advancements to offer cutting-edge services and maintain a competitive edge.
Restaurant owner (Online Platform)
Hansu – Korean Vegetarian
Kuala Lumpur
2022.01 - Current
- Developed and implemented business strategies to achieve growth and profitability objectives
- Ensured compliance with health and safety regulations, as well as local, state, and federal laws
- Oversaw financial management including budgeting, forecasting, and financial reporting
- Led marketing and promotional campaigns to increase brand visibility and customer base
- Monitored and controlled costs to maximize profitability and efficiency
- Implemented quality control procedures to ensure consistency in food and service
- Developed and updated menus based on customer preferences and market trends
- Analyzed sales and customer data to identify trends and make informed business decisions.
Restaurant Owner
Lucky Bowl X Sik Do Rak
Tasmania
09.2020 - 09.2021
- Coordinated daily operations and management of the restaurant
- Responded efficiently to customer complaints
- Trained new and current employees on customer service practices
- Handled accurate cash management and problem-solving in the workplace
- Planned, organized, and led restaurant operations and staff
- Prepare legal document for local council, complex management & bank
Sales Representative
RE/MAX Simon Au Team
Brisbane
05.2018 - 07.2020
- Prepared legal documentation including Form 6's and Contracts of Sale
- Coordinated client bookings, meetings, and settlements
- Conducted property research and delivered findings to match client briefs
- Liaised with brokers, solicitors, property managers, and referral agents
- Managed client relations and provided high-level communication throughout the process
- Led generation efforts with agents and mortgage brokers
- Organized and managed multiple high-caliber property campaigns
- Handled social media management and advertising in magazines and newspapers
- Managed diaries and databases, along with general administrative duties.
Restaurant Manager
Madtongsan Korean Cuisine
Brisbane
03.2014 - 04.2018
- Coordinated daily operations and management of the restaurant
- Responded efficiently to customer complaints
- Trained new and current employees on customer service practices
- Handled accurate cash management and problem-solving in the workplace
- Planned, organized, and led restaurant operations and staff.
Waiter
Madtongsan Korean Cuisine
Brisbane
07.2011 - 03.2014
- Planned and controlled restaurant operations
- Delivered relevant information to customers and handled cash accurately
- Solved workplace issues and placed orders accurately.
Marketing Coordinator (Volunteer)
RPL Conference in SBIT TAFE
Brisbane
07.2011 - 05.2012
- Planned and controlled marketing operations
- Designed marketing materials such as leaflets, flyers, and booklets
- Negotiated with clients and suppliers
- Cooperated with the event team to update marketing tasks.
Site Coordinator
Untung Segar Sdn. Bhd.
Kuala Lumpur
06.2007 - 06.2010
- Planned and controlled site operations
- Delivered information to prospective workers
- Managed cash handling and stock reconciliation
- Organized annual company events.
Promoter & Supervisor
G2
Kuala Lumpur
01.2007
- Familiarized with products and presented knowledge to buyers
- Involved in various sales promotions and fairs
- Collaborated with the marketing department to develop messaging and identify target partners.
Education
Certificate IV of Registration (Real Estate License) - Queensland -
01.2018 - 04.2019
Certificate IV of Finance and Mortgage Broking -
01.2018 - 04.2019
Bachelor of Business (Event Management) -
01.2015 - 04.2016
Associate Degree of Commerce & Business -
01.2013 - 04.2015
Bachelor of Business (Event Management) -
01.2012 - 04.2013
Diploma of Event Management -
01.2011 - 04.2012
English for Academic Purposes -
01.2010 - 04.2011
Skills
Relationship building and management
Presentation Skills
Sales expertise
Effective Communication
Networking
Product and service knowledge
Company Branding
Customer Engagement
Relationship building and management
Certification
Responsible Service of Alcohol (RSA)
Professionalreferees
- Mr. Simon Au, Managing Director, RE/MAX Simon Au Team, +61 433 221 723, Simon@remax.com.au
- Mr. Hans, Managing Director, Madtongsan II Korean Cuisine, +61 421 955 738, Madtongsan@hotmail.com
Activities
- Tzu Chi Charity: Volunteer (2021 – Present)
- Basketball: University team player (2006 - 2007)
- School basketball team chairman (2004 - 2005)
- Representative athletic training leader (2004 - 2005)
Personal Information
Nationality: Malaysian (Chinese)
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Upper intermediate (B2)
Korean
Upper intermediate (B2)
Hakka (Chinese)
Upper intermediate (B2)
Hokkien (Chinese)
Intermediate (B1)
Interests
Charity Work
Reading
Aquatic
Meditation
Networking
Timeline
Restaurant owner (Online Platform) - Hansu – Korean Vegetarian
2022.01 - Current
Restaurant Owner - Lucky Bowl X Sik Do Rak
09.2020 - 09.2021
Sales Representative - RE/MAX Simon Au Team
05.2018 - 07.2020
REIQ - Certificate IV of Registration (Real Estate License) - Queensland,
01.2018 - 04.2019
FARSTA – Finance And Related Services Training Academy – Queensland - Certificate IV of Finance and Mortgage Broking,
01.2018 - 04.2019
Griffith University - Bachelor of Business (Event Management),
01.2015 - 04.2016
Restaurant Manager - Madtongsan Korean Cuisine
03.2014 - 04.2018
QIBT - Associate Degree of Commerce & Business,
01.2013 - 04.2015
Griffith University - Bachelor of Business (Event Management),
01.2012 - 04.2013
Waiter - Madtongsan Korean Cuisine
07.2011 - 03.2014
Marketing Coordinator (Volunteer) - RPL Conference in SBIT TAFE
07.2011 - 05.2012
Southbank Institute of Technology TAFE - Diploma of Event Management,
01.2011 - 04.2012
Southbank Institute of Technology TAFE - English for Academic Purposes,
01.2010 - 04.2011
Site Coordinator - Untung Segar Sdn. Bhd.
06.2007 - 06.2010
Promoter & Supervisor - G2
01.2007
Business Owner - M2 Car Detailing
5 2023 - Current