Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lewis Wong
Open To Work
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Lewis Wong

Penang

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Success SpecialistTutorInterpreterBusiness Development ManagerBusiness Owner

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site
Location: Penang, MY
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home option

Summary

Results-oriented professional with a strong background in training and development. Known for excellent verbal communication skills and a collaborative approach, contributing to improved team performance and organizational success.

Overview

3
3
years of professional experience

Work History

Event Assistant

INTI Education Group
Penang, Malaysia
08.2025 - 09.2025
  • Assisted in planning and organizing educational events and workshops.
  • Coordinated logistics for venue setup and equipment arrangements.
  • Communicated with vendors to secure necessary supplies and services.
  • Managed registration processes for participants and attendees.
  • Supported marketing efforts through social media promotion for events.
  • Collaborated with team members to ensure smooth event execution.
  • Provided on-site support during events to address attendee needs.
  • Maintained detailed records of event schedules and participant feedback.
  • Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
  • Provided customer service assistance before, during, and after events.
  • Monitored event progress to identify potential risks or issues that could arise.

Customer Success Specialist

Teleperformance
PENANG, PENANG
04.2026 - 06.2026
  • Motivated customer service professional with experience in a multinational BPO environment. Strong communication skills, fast learner, and able to work efficiently under pressure.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Responded to customer requests for products, services, and company information.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Worked with customers and engineering team to determine equipment needs and system requirements.

Tutor

Freelance
Penang, Malaysia
11.2023 - 11.2024
  • Developed personalized lesson plans for diverse learning styles.
  • Provided feedback to students on their progress and areas for improvement.
  • Utilized educational resources and tools to enhance learning experiences.
  • Collaborated with parents to discuss student performance and strategies.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Conducted individual tutoring sessions with students to help them improve their academic performance.

Education

Some College (No Degree) - DIPLOMA IN BUSINESS

INTI INTERNATIONAL COLLEGE PENANG
PENANG

Skills

  • Fluent in Mandarin and English
  • Training & Development
  • Collaboration
  • Communication
  • Verbal communication
  • Organizational skills
  • Excellent communication
  • Time management
  • Problem resolution
  • Analytical thinking

Languages

English
Native
Native

Timeline

Customer Success Specialist

Teleperformance
04.2026 - 06.2026

Event Assistant

INTI Education Group
08.2025 - 09.2025

Tutor

Freelance
11.2023 - 11.2024

Some College (No Degree) - DIPLOMA IN BUSINESS

INTI INTERNATIONAL COLLEGE PENANG

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Lewis Wong