Pickelball
Hi, I’m
Lewis Wong
Shipping & Logistics Executive
Johor Bahru, Johor,01
Summary
Results-driven Import & Operations and Customer Service Executive with comprehensive experience in managing import documentation, shipment tracking, and operational coordination. Skilled in handling booking confirmations, SOC shipments, DG/Flexibag approvals, and liaising effectively with carriers, agents, sales, and operations teams. Adept at resolving customer issues, monitoring vessel and container movements, and ensuring smooth workflow and timely service delivery. Strong analytical, planning, and problem-solving skills with a proven ability to optimize processes and support business growth
Overview
6
years of professional experience
4
Languages
3
Years of Bachelor’s Degree Education
Work History
RCL Agencies Sdn Bhd
Customer Service Representative
04.2024 - Current
Job overview
- Process customer orders, request Flexibag & DG approvals, release booking confirmations, and maintain accurate system updates.
- Handle escalations and ensure timely resolution of customer issues, including shipment tracking, schedule updates, and requests such as waivers or extended D&D free days.
- Coordinate with operations and sales teams to ensure smooth workflow and service delivery.
- Update booking confirmations and daily schedules, keeping the sales team informed on outbound shipment progress and volume forecasts.
- Manage SOC shipments, track forecasts, and ensure proper system updates.
RCL Agencies (M) Sdn. Bhd.
Import and Operation Executive
07.2019 - 04.2024
Job overview
- Manage and process import documentation (NOA, DO, billing, etc.), ensuring compliance with regulations and company procedures.
- Monitor vessel schedules and container movements to ensure smooth operations.
- Prepare and complete EZLL and EZDL accurately and timely.
- Coordinate with agents, shippers, and internal teams to resolve operational issues.
- Track import shipments and provide regular updates to clients.
- Update forwarding codes in the customs system and monitor the loading process
Education
Universiti Tunku Abdul Rahman (UTAR)Kampar, Perak, Malaysia
Bachelor of Science from Statistical Computing And Operational Research
03.2015 - 08.2017
Skills
Customer service
Interests
Reading
Affiliations
- Junior Chamber International (JCI) Tebrau – JCI Malaysia, Southern Area
- Jaycees
- Vice President, Community (2023)
- Vice President, Business (2024)
- Local President (2025)
Languages
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Customer Service Representative
RCL Agencies Sdn Bhd
04.2024 - Current
Import and Operation Executive
RCL Agencies (M) Sdn. Bhd.
07.2019 - 04.2024
Universiti Tunku Abdul Rahman (UTAR)
Bachelor of Science from Statistical Computing And Operational Research
03.2015 - 08.2017