Leslie Quentin Wong
Kuala Lumpur, Malaysia
Summary
Goal oriented customer service and sales professional with over 10 years of successful stints specializing in Store/Service Centre management. Possessed exceptional record of managing store's business activities encompassing inventory control, upkeep, employees recruitment & development, merchandise displays, quality assurance, vendor relation and customer satisfaction. Looking to utilize transferable knowledge and skills by switching careers into roles that may bring bigger impact for the organization.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Showroom Supervisor
Melaleuca, The Wellness Company
Kuala Lumpur
01.2019 - Current
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Submitted daily reports to senior management to aid in business decision-making and planning.
- Hired, trained, and mentored more than 10 customer service front-liners.
- Determined key details with manager for showroom light fixtures, flooring and accessories.
- Liaised with sales, marketing and management team to identify and develop sales and promotional events.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly/monthly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings cost up to 30% .
- Provided inputs on market trends and customer feedback via online/outbound surveys achieving 95% in customer satisfaction
Retail Sales Supervisor
Miniso
Sydney, New South Wales
07.2018 - 12.2018
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Maintained sales staff by selecting, orienting and training 10 full-time and part-time employees.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Reported daily to senior management on buying trends, customer needs, profit etc.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Service Center Team Lead
Melaleuca, The Wellness Company
Kuching, Sarawak
07.2016 - 06.2018
- Performed inventory management system using JDE, advanced excel formulas/functions such as VLOOKUP, Pivot Tables etc.
- Enforced workplace compliance with health and safety regulations.
- Liaised with warehouse/logistics to arrange transportation, stock control, and monitored the flow of goods in the shipment.
- Executed cycle count/stock take with high inventory accuracy at minimum of 99% by recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Maximized off/on-shelf availability of product while optimizing stock inventory turns and help save supply chain cost by 25%.
Service Center Associate
Melaleuca, The Wellness Company
Kuching, Sarawak
03.2011 - 06.2016
- Delivered consultative selling as front-liner responding to customer requests, offering excellent support and tailored recommendations to address needs.
- Operated cash register/computers to itemize customer purchases, collect payments via cash or card transaction.
- Assisted customers with the enrollment of new membership.
- Performed returns and exchange according to company's policy.
- Condensed stock, unloading pallet, and performed stock replenishment.
- Developed process improvements to enhance and expedite delivery orders.
- Performed pick & pack for delivery orders and ship out via courier on same day fulfillment.
Event Coordinator
T.E.E.M Event & Exhibition Management
Kuching, Sarawak
02.2010 - 01.2011
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Trained, supervised and delegated tasks to promoters/sales assistance required for events.
- Inspected event facilities to confirm conformance to client requirements.
- Observed and reported activities during the event and reviewed its effectiveness/opportunities to clients.
- Evaluated and selected service providers and vendors according to client requirements.
Education
Bachelor of Arts - Property Valuation
TAFE NSW
Sydney, New South Wales, Australia 07.2018 - Current
BBA - Marketing
Open University Malaysia (OUM)
Kuching, Sarawak, Malaysia 01.2014 - 12.2017
Skills
Process and procedure development
undefinedCertification
IELTS (Academic) - Band 7 (IDP Education Ltd)
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Showroom Supervisor
Melaleuca, The Wellness Company
01.2019 - Current
Retail Sales Supervisor
Miniso
07.2018 - 12.2018
Bachelor of Arts - Property Valuation
TAFE NSW
07.2018 - Current
IELTS (Academic) - Band 7 (IDP Education Ltd)
06-2017
Service Center Team Lead
Melaleuca, The Wellness Company
07.2016 - 06.2018
Emergency Response Plan & Fire Prevention (ERP)
10-2014
First Aid & CPR
05-2014
BBA - Marketing
Open University Malaysia (OUM)
01.2014 - 12.2017
Occupation Safety & Health (OSHA)
01-2014
Service Center Associate
Melaleuca, The Wellness Company
03.2011 - 06.2016
Event Coordinator
T.E.E.M Event & Exhibition Management
02.2010 - 01.2011
Software Applications - First Diploma (City & Guilds)
02-2009
Essential Certificate in Spreadsheet Processing Techniques - First Class (City & Guilds)
08-2008
Elementary in Practical Data Processing - First Class (City & Guilds)
10-2007
Essential Certificate in Word Processing Techniques - First Class (City & Guilds)
06-2007
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