Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ler Wen Tiong

Bachelor Of Business Administration
Kluang, Johor,01

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated professional with extensive experience in customer service, sales and administrative tasks. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

4
4
years of professional experience

Work History

Administration Assistant

Home Furniture And Hardware Trading
10.2020 - 10.2022
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Scheduled office meetings and client appointments for staff teams.

Supervisor of Operations

Shinmapo
02.2019 - 03.2020
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

BBA - Business Management & Administration

City University
Petaling Jaya, Selangor, Malaysia
04.2001 -

Skills

Recordkeeping

Timeline

Administration Assistant

Home Furniture And Hardware Trading
10.2020 - 10.2022

Supervisor of Operations

Shinmapo
02.2019 - 03.2020

BBA - Business Management & Administration

City University
04.2001 -
Ler Wen TiongBachelor Of Business Administration