LERRANCER LETAN
FOOD & BEVERAGE OPERATION MANAGER
Miri, Sarawak,13
Summary
Proven leader in the hospitality sector with extensive experience at MERCURE MIRI CITY CENTRE, excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined processes, demonstrating exceptional problem-solving and staff development skills. Achieved notable improvements in efficiency and service quality, underpinning a results-driven approach with a positive attitude.
Overview
13
13
years of professional experience
Work History
Food & Beverage Operation Manager
MERCURE MIRI CITY CENTRE
05.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined operations for improved efficiency by optimizing staff scheduling and task delegation.
- Supported a positive work environment, fostering strong teamwork and employee morale.
Assistant Outlet Manager
MERCURE MIRI CITY CENTRE
Miri, Sarawak
03.2024 - 04.2024
- Implemented improved scheduling practices, maximizing staff efficiency without sacrificing service quality.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
Banquet Supervisor
MERCURE MIRI CITY CENTRE
Miri, Sarawak
10.2022 - 02.2024
- Directed and managed banquet functions for 100 -200 persons event.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Implemented strategies to increase employee morale, leading to improved teamwork and productivity within the department.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
F&B Supervisor
MEGA HOTEL MIRI
01.2018 - 08.2022
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
F&B Captain
MEGA HOTEL, MIRI
03.2014 - 12.2017
- Contributed to increased revenue by promoting menu items, upselling specials, and offering personalized recommendations based on guest preferences.
- Enhanced team efficiency by effectively delegating tasks and managing schedules for optimal productivity.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Developed strong relationships with local suppliers, negotiating competitive pricing and ensuring timely deliveries to maintain consistent stock levels.
F&B Assistant
MEGA HOTEL MIRI
Miri, Sarawak
10.2011 - 02.2014
- Maintained knowledge of current menu offerings and allergen information to provide informed recommendations to guests.
- Actively participated in promotional events, contributing to increased sales revenue for the establishment.
- Conducted regular quality checks on prepared dishes before serving them to patrons, ensuring presentation met desired standards.
- Collaborated with team members to ensure timely and accurate order fulfillment.
- Ensured proper food handling procedures were followed, maintaining high standards of cleanliness and hygiene.
- Demonstrated adaptability by assisting other departments during peak periods or staff shortages.
- Improved customer satisfaction by providing friendly and efficient service to guests.
Education
UPSR (2004)
SK SOUTH MIRI (1999 - 2024)
MIRI, SARAWAK 04.2001 -
SPM (2009)
SMK CHUNG HUA MIRI (2005 - 2009)
MIRI, SARAWAKSkills
Team Leadership
undefinedTimeline
Food & Beverage Operation Manager
MERCURE MIRI CITY CENTRE
05.2024 - Current
Assistant Outlet Manager
MERCURE MIRI CITY CENTRE
03.2024 - 04.2024
Banquet Supervisor
MERCURE MIRI CITY CENTRE
10.2022 - 02.2024
F&B Supervisor
MEGA HOTEL MIRI
01.2018 - 08.2022
F&B Captain
MEGA HOTEL, MIRI
03.2014 - 12.2017
F&B Assistant
MEGA HOTEL MIRI
10.2011 - 02.2014
UPSR (2004)
SK SOUTH MIRI (1999 - 2024)
04.2001 -
SPM (2009)
SMK CHUNG HUA MIRI (2005 - 2009)
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