LEONG WAI MUN

· Oversaw daily operations, ensuring adherence to store policies and procedures to create a positive shopping experience.

· Trained new staff on customer service standards, operational procedures, and safety protocols to enhance team performance and service quality.

· Developed weekly staff schedules to optimize coverage during peak hours while balancing labor costs effectively.

· Handled customer inquiries and resolved issues promptly, maintaining high levels of satisfaction through effective communication and problem-solving skills.

· Assisted in analyzing sales trends to identify opportunities for improving product offerings and enhancing overall store performance.

· Responsible in implementing the plan established by company to achieve target sales.

· coordinated employee schedule and training program

· -scheduling and daily planning for store cover, based on sales trend/week and hour.

· analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level

· delivers stores standards and implements events with impact and commercial focus

· challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.

· communicating with commercial and merchandiser to ensure receive best sellers regularity.

· ensure VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.

· ensure proper cover for OPS team for better replenishment of best seller on shop floor, as well as communicating with commercial and merchandiser to ensure receiving of best sellers regularly.

· Adhered to company standard operating procedures (SOP) ensuring store merchandise and cash were safely and professionally handled

• Assisted customers in product selection, providing detailed information on features and benefits to enhance shopping experience.
• Maintained knowledge of current promotions, sales, and inventory levels to effectively address customer inquiries and drive sales.
• greeted customer and determined their needs and wants

- Greeted customers and determined their needs and wants

- Recommended merchandise based on individual requirements

- Discussed Package of merchandise based on customer needed