Leon Teo Zhi Xian
Kapit
Summary
This Is Leon Teo Zhi Xian , motivated student working toward Postgraduate in Bachelor of Hospitality Administration. Possess experience in Customer Service and Administrative. Specialising in personal interaction , Hospitality Services and Greeting customer. Ability to work as a team plater in a fast- paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
KLOOK
08.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Purchasing and Receiving
Concorde Hotel
12.2022 - 02.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
House Keeping
Concorde Hotel
10.2022 - 02.2023
- Analyzed problems and worked with teams to develop solutions.
- Cleaned rooms to satisfaction of clients and management.
- Ensured continued resident safety and privacy while performing cleaning duties.
- Managed laundry sorting, washing, drying, and ironing.
Sales Assistant
Foresight Optometry
01.2019 - 01.2020
- Learn how to choose the right glasses for customers
- How to help customers measure myopia
- Provided helpful, attentive sales support to generate positive customer feedback.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Bachelor of Hospitality Administration
UCSI University
Kuala Lumpur Malaysia2023
Foundation Degree in Arts - Hospitality
UCSI University
Kuching Sarawak2020
Certificate of Higher Education -
Sekolah Menangah Wong Nai Siong
Sibu Sarawak2016
Skills
- Administrative skills
- Hospitality services
- Microsoft Office
- Writing
- Stock management
- Stock counting
- Registration Services
- Greet Guests
Certification
- Aviation English Course For Cabin Crew NiiT certified
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Malay
Upper intermediate
B2
Chinese (Mandarin)
Proficient
C2
Hokkien
Upper intermediate
B2
Timeline
Customer Service Agent
KLOOK
08.2023 - 05.2024
Purchasing and Receiving
Concorde Hotel
12.2022 - 02.2023
House Keeping
Concorde Hotel
10.2022 - 02.2023
Sales Assistant
Foresight Optometry
01.2019 - 01.2020
Bachelor of Arts - Bachelor of Hospitality Administration
UCSI University
Foundation Degree in Arts - Hospitality
UCSI University
Certificate of Higher Education -
Sekolah Menangah Wong Nai Siong
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