Leo Lee
Operations Executive/ Sales Support/ Customer Service
Klang, Selangor,10
Summary
Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Logistics Assistant
Oiltek Sdn Bhd
08.2023 - 06.2024
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Making special shipping arrangements as necessary
- Monitoring of suppliers delivery including requisition form received from Project Engineer, notify superior should supplier's delivery lead time cannot be met. All delivery queries made to be written by email.
- Arrange for packing & request for dimension and weight info from both our suppliers and store keeper.
- Preparation of Packing list
- Arrange for delivery, liaise with various freight forwarders for sailing schedule and freight quotation.
- Monitoring & witness the operation process at freight forwarder warehouse / open
yard jetty when the shipment is taking place. - Monitoring and overseeing the process of transferring a heavy object weighing more than twenty tons into the barge
Live's assistant/ Head of Customer Service
Ad Crystal Jewellery
05.2022 - 04.2023
- Prepare parcels in good condition to ship out
- Provide feedback to customer and update them on any escalated issues
- Attend to live chat enquiry received from Shopee, Lazada, Facebook, TikTok platforms
- Assisting daily customers inquiries & serve them at the best service live chat experience
Operations Executive/ Sales Support
JUST-IN-TIME LOGISTICS SDN BHD
03.2021 - 03.2022
- Develop and maintain strong working relationship with customers and respond to customer feedback and requests
- Following up of arrival of air and ocean cargo with Airlines, Liners or freight forwarders and confirm the same to the clients
- Monitor the arrangement of lorry & planning schedule and problem solving when there are issues with the daily planning schedule
- To request or compile necessary import and export documentation such as invoices, packing list, Certificate of Origin, other permit requirement
- Assist in declaration for all K1, K2, K3, K4, K9, Z81, ZB2 and DG
- Shipment booking and follow up the closing with shipping liner
Education
SPM -
SMJK Chio Min
01.2016 - 12.2020
Diploma In Information Technology - Information Technology
INTI College
03.2022 - 11.2022
Skills
SHIPPING AND RECEIVING
SHIPPING DOCUMENTATION
INTERNATIONAL LOGISTICS
LOAD PLANNING
FREIGHT NEGOTIATION
TRANSPORTATION COORDINATION
SALE SUPPORT
CUSTOMER SERVICE
OPERATION MANAGEMENT
Personal Information
Date of Birth: 03/06/03
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Logistics Assistant
Oiltek Sdn Bhd
08.2023 - 06.2024
Live's assistant/ Head of Customer Service
Ad Crystal Jewellery
05.2022 - 04.2023
Diploma In Information Technology - Information Technology
INTI College
03.2022 - 11.2022
Operations Executive/ Sales Support
JUST-IN-TIME LOGISTICS SDN BHD
03.2021 - 03.2022
SPM -
SMJK Chio Min
01.2016 - 12.2020