LENG JIA CHENG
Customer Care Assistant
Kampar
Summary
Proven professional with extensive experience in customer service and retail operations, notably at Cosmo Restaurants Sdn Bhd. Excelled in POS systems and retail transactions processing, showcasing a strong attention to detail and a commitment to teamwork and collaboration. Achieved significant improvements in customer satisfaction and operational efficiency through effective multitasking and organizational skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Cashier
Cosmo Restaurants Sdn Bhd
01.2025 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Retail Worker
PHC Marine Product Sdn Bhd
10.2020 - 10.2024
- Helped customers complete purchases and locate items.
- Provided product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Warehouse Worker
Inalca Food and Beverage Malaysia
08.2019 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Consistently lifted materials weighing as much as 30 kilograms and above.
Butcher
Ben’s Independent Grocer
06.2017 - 06.2019
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
Education
Diploma - Culinary Arts
KDU UNIVERSITY COLLEGE
Damansara Jaya, Petaling Jaya 01.2011 - 06.2014
Skills
Retail transactions processing
POS systems
Organization
Microsoft applications proficiency
Decision-Making
Teamwork and Collaboration
Self-Motivated
Multitasking Abilities
Data Entry
Attention to Detail
Timeline
Cashier
Cosmo Restaurants Sdn Bhd
01.2025 - Current
Retail Worker
PHC Marine Product Sdn Bhd
10.2020 - 10.2024
Warehouse Worker
Inalca Food and Beverage Malaysia
08.2019 - 09.2020
Butcher
Ben’s Independent Grocer
06.2017 - 06.2019
Diploma - Culinary Arts
KDU UNIVERSITY COLLEGE
01.2011 - 06.2014
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