Lemond Goh

• Managed and resolved complex tickets related to order interface issues within the Transport Management System (TMS), including inbound and outbound order interface failures and reduce the ticket solving timeframe.
• Created and maintained user accounts globally, ensuring secure and efficient access management.
• Supported project setup activities for new customers, including system configuration and onboarding.
• Collaborated with cross-functional teams to streamline TMS processes and improve system reliability.
• Participated in SCRUM Agile methodology, completing SCRUM Professional Level 1 certification to enhance team collaboration and project delivery.
• Analyzed proposed technical solutions based on customer requirements.
• Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
• Coordinated with other engineers to evaluate and improve software interfaces.

Provided application support, troubleshooting system issues, and assisting users with TMS-related requests.

• Played a key role in onboarding new clients by configuring system settings and ensuring seamless integration.
• Contributed to process improvements and documentation for support workflows.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.