Lee Ying Yvonne Su
Executive Service Crew
Singapore
Summary
Proven Service Executive with a track record of enhancing customer satisfaction at Lion Coffee House through expert complaint handling and efficient payment processing. Skilled in beverage preparation and fostering teamwork, I've significantly improved service delivery by prioritizing cleanliness and customer needs. Achievements include boosting client retention and reducing wait times, demonstrating both hard and soft skills in high-volume environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Administrative Intern
Seng Huat Metalplex Pte Ltd
05.2024 - Current
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Input data into spreadsheets and databases.
Supervisor - Catering
Labar Cafe
02.2022 - 05.2024
- Reduced food waste with proper portion control and careful inventory management.
- Trained new hires in company policies, safety procedures, and efficient catering practices to ensure consistency in service delivery.
- Boosted employee morale by fostering a positive work environment that encouraged teamwork and open communication amongst staff members.
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
- Increased client retention, maintaining strong professional relationships through exceptional communication skills.
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
Bartender
Kafe Witcherry Ideal
02.2020 - 03.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Service Executive
Lion Coffee House
02.2018 - 01.2020
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
- Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
Education
Associate of Arts - SPM
SMK Tun Aminah
Tun Aminah 04.2001 -
Skills
Customer needs assessment
Payment management
Complaint handling
Beverage preparation
Payment processing
Food service
Customer service
Cleanliness and hygiene
Patience and tolerance
Team player attitude
Timeline
Administrative Intern
Seng Huat Metalplex Pte Ltd
05.2024 - Current
Supervisor - Catering
Labar Cafe
02.2022 - 05.2024
Bartender
Kafe Witcherry Ideal
02.2020 - 03.2022
Service Executive
Lion Coffee House
02.2018 - 01.2020
Associate of Arts - SPM
SMK Tun Aminah
04.2001 -
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