Lee Wan Kee
Summary
Customer Service Representative with a strong track record at Runningman Corporation, specializing in problem-solving and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and mentoring new hires. Adept at managing feedback to drive service improvements, demonstrating patience and empathy in high-pressure environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Runningman Corporation
01.2018 - 10.2024
- Handle and reply to customer inquiries through live chat, email, phone call, and messaging app.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Manage customer feedback to identify trends and propose improvements in service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Sutherland Global Service
06.2017 - 12.2017
- Handle and reply to customer inquiries through email.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Diploma - Hospitality Management
Tunku Abdul Rahman University of Management And Technology
Kuala Lumpur 04.2001 -
Skills
- Problem-solving and conflict resolution
- Patience and empathy in high-stress situations
- Excellent verbal and written communication
- Able to handle multiple tasks with accuracy
- Fast learner with attention to detail
- Multitasking across chats/calls/emails
Timeline
Customer Service Representative
Runningman Corporation
01.2018 - 10.2024
Customer Service Representative
Sutherland Global Service
06.2017 - 12.2017
Diploma - Hospitality Management
Tunku Abdul Rahman University of Management And Technology
04.2001 -
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