Lee San Chung (Angie)
Kuala Lumpur
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognised for sales performance and excellence in customer service. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Sales & PR
Lou Lou James The Kitchen
W.P. Kuala Lumpur
12.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Food and Beverage Manager
FREDIANI DELI & MARKET
W.P. Kuala Lumpur
01.2019 - 12.2020
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Financial Consultant
IPP WEEALTH MANAGERS
W.P. Kuala Lumpur
09.2007 - 03.2015
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
Personal Assistant to Mannaging Director
Shearer Property Group
Mayfair, London
12.1998 - 10.2006
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
PR Assistant
Help the Aged, United Kingdom
London
03.1998 - 09.1998
- Resolved complaints to maintain customer satisfaction.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Developed familiarity with company services and promotions to accurately respond to customer inquiries.
- Developed and nurtured meaningful relationships with key media.
- Assisted during high telephone volumes and customer escalations.
Retail Sales Manager
Melium Group
W.P. Kuala Lumpur
03.1995 - 06.1996
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed relationships with clothing vendors and freight operators.
- Assisted in driving sales through targeted product presentation and merchandising.
Education
High School Diploma -
THE RIMA COLLEGE
KUALA LUMPUR 01.1995 - 01.1996
Skills
Sales proficiency
Sales experience
Reading, Meeting New People, Tennis
I would enjoy a good book or two! Usually a bubbly personality hence I love meeting new people. I also love playing tennis when I get time...
Timeline
Sales & PR
Lou Lou James The Kitchen
12.2021 - Current
Food and Beverage Manager
FREDIANI DELI & MARKET
01.2019 - 12.2020
Financial Consultant
IPP WEEALTH MANAGERS
09.2007 - 03.2015
Personal Assistant to Mannaging Director
Shearer Property Group
12.1998 - 10.2006
PR Assistant
Help the Aged, United Kingdom
03.1998 - 09.1998
Retail Sales Manager
Melium Group
03.1995 - 06.1996
High School Diploma -
THE RIMA COLLEGE
01.1995 - 01.1996