Aaron Lee Nyung Fu
HOTEL MANAGER
Kuching,13
Summary
Proactive and meticulous Hotel Manager with over 8 years of experience in Hotel industry. Proficiencies in inventory control, sales, staff recruiting, training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building high yield revenue, profits and client generation.
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
3
3
Languages
Work History
General Manager of Hotel
Musyati Development Sdn Bhd
Sarawak
12.2024 - Current
- Developed and implemented marketing strategies to promote hotel services.
- Managing to setup company new hotel
- Established positive work culture that promoted teamwork, collaboration, and employee morale.
- Responsible in selecting working together with all consultant and architect in hotel construction and planning
- Responsible to advise and verify on all the hotel furniture and equipment's that being proposed by suppliers for quality & transparency of pricing
- Analyst and study market and industry movement or direction for better understanding on market needs and concern
- Manage hotel marketing strategy for their future hotel and other retail property
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Enhanced the hotel online presence through targeted marketing campaigns and social media engagement.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Enhanced revenue by creating and promoting attractive package deals, targeting both new and returning guests.
- Implemented energy-saving measures, reducing operational costs without compromising on guest comfort.
- Developed and executed marketing strategies that increased hotel visibility and occupancy rates.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
- Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
- Improved operational efficiency with introduction of new inventory management system, streamlining supply chain processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Manager
Tai Sin Furniture & Electrical Trading
Sarawak
01.2021 - 11.2024
- Company Overview: Industry Retail / Merchandise, Specialization Sales - Retail/General, Role Management
- Managing a household furniture & electrical retail store
- Responsible in selecting wide range of quality and up to trends household & office furniture from many regions
- I'm also required to manage the company marketing strategy
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Hotel Manager
Hannen Construction Sdn Bhd
Sarawak
12.2017 - 12.2020
- Developed and implemented marketing strategies to promote hotel services.
- Managing a to setup company new hotel
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Responsible in selecting working together with all consultant and architect in hotel construction and planning
- Responsible to advise and verify on all the hotel furniture and equipment's that being proposed by suppliers for quality & transparency of pricing
- Analyst and study market and industry movement or direction for better understanding on the market needs and concern
- Manage the hotel marketing strategy for their future hotel and other retail property
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Enhanced the hotel's online presence through targeted marketing campaigns and social media engagement.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Enhanced revenue by creating and promoting attractive package deals, targeting both new and returning guests.
- Implemented energy-saving measures, reducing operational costs without compromising on guest comfort.
- Developed and executed marketing strategies that increased hotel visibility and occupancy rates.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
- Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
- Improved operational efficiency with introduction of new inventory management system, streamlining supply chain processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Oversaw day-to-day operations of 98-rooms hotel with staff of 18 employees.
Manager
Tai Sin Furniture & Electrical Trading
Sarawak
04.2014 - 11.2017
- Company Overview: Industry Retail / Merchandise, Specialization Sales - Retail/General, Role Management
- Managing a household furniture & electrical retail store
- Responsible in selecting wide range of quality and up to trends household & office furniture from many regions
- I'm also required to manage the company marketing strategy
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
National Sales Manager
Hilton Worldwide
Kuala Lumpur
10.2013 - 04.2014
- Increased annual revenue by establishing strong partnerships with key industry clients.
- Handling Top Key Accounts
- Develop new and existing accounts
- Strengthening the relationships with existing client and improve better rapport with new clients
- Analyst and study market and industry movement or direction for better understanding on the market needs and concern
- Conducted thorough competitor analyses to identify emerging trends, threats, or opportunities for growth within the market.
- Strengthened brand awareness through high-impact marketing campaigns and promotional events.
- Mentored junior sales team members, providing guidance on best practices and professional development.
- Set clear goals for regional teams while ensuring alignment with broader organizational objectives.
- Cultivated a high-performance team culture focused on achieving ambitious sales targets.
- Managed a diverse portfolio of key accounts to ensure optimal performance and retention rates.
- Boosted corporate sales by developing and implementing strategic national sales plans.
- Enhanced customer satisfaction with proactive account management and regular communication.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Assistant Hotel Manager
The Nomad Residences Bangsar
Kuala Lumpur, Malaysia
04.2013 - 09.2013
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Develop existing account & new account
- To achieve monthly & annually target
- To build & grows stronger rapport with client
- To update and collect market intelligence on time to time
- To create market & sales strategies to be competitive with the market competitors
- Industry Hotel / Hospitality, Specialization Marketing/Business Development, Role Business Development, Website: N/A
Assistant Sales Manager - Corporate
Prince Hotel & Residence Kuala Lumpur
Kuala Lumpur
04.2011 - 03.2013
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Seeking for new prospect company for that particular segment to develop new business opportunity
- Conducting market research/market intelligent on the market segment growth
- Additional mandate included responsibility for collection of payments for the accommodation and event
- In charge of following up (Business leads, Yearly RFP, payment, business confirmation.)
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Strengthened performance by applying excellent program and project leadership skills.
- Monitored competitor activities to adjust sales strategies accordingly.
- Fostered collaborative work environment, encouraging knowledge sharing among team members.
- Implemented customer feedback mechanisms to refine sales tactics and product offerings.
- Drove sales growth by identifying and targeting underserved markets.
- Developed and implemented innovative sales strategies, capturing new customer segments.
- Enhanced sales forecasting accuracy by analyzing sales data and market trends.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Management Trainee
Prince Hotel & Residence Kuala Lumpur
Kuala Lumpur, Malaysia
08.2010 - 04.2011
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Answered telephone calls and emails to assist customers in making reservations.
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Streamlined check-in and check-out processes by utilizing hotel management software effectively.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Used Protel to enter and maintain up-to-date information for each hotel room and guests.
- Implemented effective communication strategies within the team, fostering a positive work environment that promoted collaboration and problem solving.
- Conducted property inspections nightly to verify staff efficiency and exceptional guest accommodations.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Contributed to efficient inventory management by monitoring stock levels and placing orders when necessary.
- Increased revenue with upselling techniques and promoting hotel amenities to guests.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Ensured safety protocols were strictly followed, minimizing accidents during events.
- Assisted in maintaining inventory levels for cleaning supplies, ensuring availability for daily use.
- Increased speed in room turnover by streamlining bed-making processes using learned techniques.
- Gained proficiency in operating various cleaning equipment for optimal results.
- Assisted with deep-cleaning projects on a monthly basis, leading to an overall increase in property cleanliness ratings over time during the trainee period.
- Received positive feedback from supervisors for demonstrating initiative and eagerness to learn new skills.
- Strengthened teamwork skills by collaborating with fellow trainees on group projects and shared responsibilities.
- Adhered to safety guidelines and protocols during the trainee period, minimizing accidents and injuries in the workplace.
- Participated in team meetings to share progress updates and receive valuable feedback from experienced colleagues, fostering continuous improvement throughout the training period.
- Improved room cleanliness by learning and implementing proper housekeeping techniques.
- Managed time effectively to complete assigned tasks within designated deadlines, promoting efficiency in operations.
- Developed expertise in appropriate chemical usage for various surfaces, ensuring safe and effective cleaning solutions were employed at all times.
- Maintained detailed records of completed tasks each day as part of accountability measures set forth by management.
- Learned proper procedures for handling biohazardous materials, minimizing risk of contamination or illness among guests and coworkers alike.
- Cultivated strong communication skills by interacting with diverse guests and coworkers, promoting a positive work environment among team members.
- Addressed guest concerns promptly and professionally, enhancing customer service standards within the hotel environment.
- Mastered folding techniques that led to more organized linen closets making it easier for other team members to access essential items.
- Completed training modules on sanitation practices, contributing to a safer and healthier environment for guests and staff alike.
- Enhanced guest satisfaction through thorough cleaning and attention to detail in all assigned rooms.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Operated machines correctly by following machine instructions and safety regulations.
- Supported fellow staff members with delivery and pickup of customer orders.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
- Utilized various software systems for efficient reservation processing and data management.
- Maintained accurate records of all reservations ensuring no overbooking or double-bookings occurred.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Diploma - Hospitality/Tourism/Hotel Management
SEGi College Sarawak
Kuching, 13 01.2010 - 01.2010
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Sales And Marketing Management
Customer Relationship Management
Service Management
Staff development
Performance management
Business development
Project management
Marketing
Policy implementation
Sales management
Revenue management
Additional Information
Negotiable, Anywhere in Malaysia
Personal Information
- Age: 35
- Expected Salary: Negotiable
- Gender: Male
- Nationality: Malaysia
Personality
- Friendly
- Self-motivated
- Multi-tasking
Timeline
General Manager of Hotel
Musyati Development Sdn Bhd
12.2024 - Current
Manager
Tai Sin Furniture & Electrical Trading
01.2021 - 11.2024
Hotel Manager
Hannen Construction Sdn Bhd
12.2017 - 12.2020
Manager
Tai Sin Furniture & Electrical Trading
04.2014 - 11.2017
National Sales Manager
Hilton Worldwide
10.2013 - 04.2014
Assistant Hotel Manager
The Nomad Residences Bangsar
04.2013 - 09.2013
Assistant Sales Manager - Corporate
Prince Hotel & Residence Kuala Lumpur
04.2011 - 03.2013
Management Trainee
Prince Hotel & Residence Kuala Lumpur
08.2010 - 04.2011
Diploma - Hospitality/Tourism/Hotel Management
SEGi College Sarawak
01.2010 - 01.2010