Summary
Overview
Work History
Timeline
Barista
Peh Lee Na

Peh Lee Na

Barista
Penang

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over Number years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

16
16
years of professional experience

Work History

Barista Shift Lead

Addict BM
Bukit Mertajam
03.2022 - Current
  • Designed and adjusted work schedules to meet business demands.
  • Set and oversaw weekly and special event menu plans.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Served consistent portions following recipes and control standards.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Retail Sales Assistant

Chalone Singaporeb
09.2019 - 05.2020
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked with loss prevention in monitoring shopper behavior.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales in company database.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.

Assistant Cafe Manager

Brew Cafe
Penang
06.2016 - 08.2019
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Negotiated contracts with suppliers to secure competitive prices for products.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
  • Created and implemented promotional campaigns to increase customer loyalty.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Chief Cashier Cum Receptionist

Mercury Club Selangor
Selangor
11.2011 - 05.2015
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Ran errands and provided general office support in a professional environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Shift Manager

Starbucks Singapore
Changi Airport
05.2008 - 10.2011
  • Tracked receipts, employee hours, and inventory movements.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.

Sales Executive

Degem diamonds & collection
Bukit Jalil, Kuala Lumpur
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.

Timeline

Barista Shift Lead

Addict BM
03.2022 - Current

Retail Sales Assistant

Chalone Singaporeb
09.2019 - 05.2020

Assistant Cafe Manager

Brew Cafe
06.2016 - 08.2019

Chief Cashier Cum Receptionist

Mercury Club Selangor
11.2011 - 05.2015

Shift Manager

Starbucks Singapore
05.2008 - 10.2011

Sales Executive

Degem diamonds & collection

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Peh Lee Na Barista