Summary
Overview
Work History
Education
Skills
Timeline
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Lee Na Hii

Senior
Kajang, Selangor

Summary

Driven by a results-focused approach, I leveraged my problem-solving aptitude and sales support coordination skills at Pustaka Sri Dunia Sdn Bhd to enhance customer satisfaction and streamline sales processes, significantly improving efficiency. My collaborative efforts supported team success and fostered strong customer relationships, demonstrating a blend of technical proficiency and teamwork.

Overview

19
19
years of professional experience

Work History

Sales Support

Pustaka Sri Dunia Sdn Bhd
08.2013 - 08.2024
  • Processed customer orders, delivered exceptional customer service and met sales support objectives.
  • Collaborated with sales team and delivered outstanding sales support to retain and grow business.
  • Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Sales Administrator

Makin Juta Sdn Bhd
10.2011 - 05.2013
  • Supported sales representatives with timely generation of accurate quotes and proposals to close deals faster.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.

Account Assistant

R O Water Sdn Bhd
03.2011 - 07.2011
  • Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Handled day-to-day accounting processes to drive financial accuracy.

Customer Service Assistant

NV Multi Sdn Bhd
06.2008 - 02.2011
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.

Sales Assistant

Telang Usan Trading Snd Bhd
08.2005 - 05.2008
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.

Education

No Degree -

SMK Telang Usan
Marudi, Miri, Sarawak.
04.2001 -

Skills

    Sales Support Coordination

    Marketing

    Sales Support Experience

    Supporting sales staff

    Supporting Documentation

    Sales Operations Support

    Sales coordination

    Customer Relationship Building

    Problem-solving aptitude

    Multitasking and Prioritizing

    Teamwork and Collaboration

    Computer Proficiency

Timeline

Sales Support

Pustaka Sri Dunia Sdn Bhd
08.2013 - 08.2024

Sales Administrator

Makin Juta Sdn Bhd
10.2011 - 05.2013

Account Assistant

R O Water Sdn Bhd
03.2011 - 07.2011

Customer Service Assistant

NV Multi Sdn Bhd
06.2008 - 02.2011

Sales Assistant

Telang Usan Trading Snd Bhd
08.2005 - 05.2008

No Degree -

SMK Telang Usan
04.2001 -

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