Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Prepared annual budgets with controls to prevent overages.
Evaluated suppliers to maintain cost controls and improve operations.
Performed statistical analyses to gather data for operational and forecast team needs.
Introduced new methods, practices, and systems to reduce turnaround time.
Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Assigned delegates to manage high volume of e-mails and call transfers.
Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
Oversaw projects to help goals, tasks and milestones align with organizational strategy.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Efficiently and effectively identified and solved all problems that impacted direction of business.
Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Negotiated supplier discounts to improve bottom line.
Leveraged meeting minutes to measure progress and accountability.
Tended to urgent correspondence to facilitate communication or resolution.
Collaborated on operational support tasks to achieve common goal.
Drove team engagement to achieve aggressive company targets.
Senior Executive, Mobility (Human Resource) at UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd)Senior Executive, Mobility (Human Resource) at UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd)