LEELASHINI MUNIANDY
F&B SUPERVISOR
Kuala Lumpur,14
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Floor Supervisor
O'brien
SEPANG, SELANGOR
08.2022 - 11.2023
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Held team meetings to gain feedback, provide updates and set policies.
Retail Assistant
RG Collections
06.2020 - 05.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Team Leader
LIANG
03.2018 - 03.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Kitchen Assistant
Burger King
05.2013 - 03.2017
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
SPM -
SMK SUNGAI PELEK
SEPANG 04.2001 -
Skills
Team Leadership
Timeline
Floor Supervisor
O'brien
08.2022 - 11.2023
Retail Assistant
RG Collections
06.2020 - 05.2022
Team Leader
LIANG
03.2018 - 03.2020
Kitchen Assistant
Burger King
05.2013 - 03.2017
SPM -
SMK SUNGAI PELEK
04.2001 -
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