Kuang Yong Lee

Jan 2024 - Present
Beside Operations take lead of Sales - Key Account (Malaysia)
-Drive All Regions Sales (West & East Malaysia) -Key Account (Sales & Profit Margin)
-Lead and coach sales / key account team.

Operations for Trading Group (Jun 2022 - Dec 2023)
-In charge of HQ and Sabah Branch Warehouse & Logistics.
-In charge of Sabah Region Sales & Product Management.
-Lead and manage team of 150 staffs for HQ and Branch.
-Manage all HR & Administration tasks for Sabah Branch.
-Fully response for Sabah Branch P&L and Warehouse Operating Cost.
-Visit Customer on site to understand customer, competitor, market, product, service and logistics.
-Plan the right stock and manage inventory stock turn for Sabah Region
-Project Improvement for warehouse to enhance efficient and cost effectiveness.

-In charge of Sabah Branch
-Temporary in charge of HQ Warehouse & Logistics Dept.

-Overall In charge of Sabah Region and Inanam Branch, Kota Kinabalu, Sabah
-Manage team of 30 staffs in branch for sales, warehouse and branch operation.
-Review customer performance by data analysis and on-site visit.
-Study market potential sales growth and competitor strength and weakness.
-Propose sales promotion and strategic to boost sales.
-Manage stock inventory ensure there have sufficient stock for customer needs.
-Lead warehouse operation team to ensure inbound & outbound operation is on track.
-Warehouse operation improvement plan to enhance efficient of operation and space utilization.
-Coach and guide staffs to right direction and transfer knowledge and skill to them.
-Monitor staff performance and working behavior, take necessary discipline action when is needed.
-Resolve customer complaint and done improvement to meet customer expectation.
-Manage cost over sales for branch to ensure meet company target.
-Drive sales and ensure achieve sales target set by company.
-Ensure branch operation is obtain local council and other government authority license approval

- Overall in charge of Parts Department
- Assist in service administration e.g. service job planning, quotation and invoicing.
-Visit customer to understand demand and market info.
-Study customer parts & service issue and provide solution.
-Handle customer parts sales enquiry.

Achievement
1) Implemented new web base system for after sales management (Parts & Service)
2) Implemented warehouse barcode system replaced stock card system.
3) Implemented new inventory management concept and system reporting to replace manual excel reporting for accurate stock planning and analysis.
4) Build up parts support team to handle customer and service daily enquiry to ensure operation in place and enhance customer satisfaction.
5) Setup SOP for parts & service administration to ensure operation run in right track.

-Overall in-charge of Parts Department
-Manage team of 15 staffs (Inventory, Procurement, Warehouse, Sales and Admin)
-Manage and control Parts Department daily operating activities.
-Monitor on stock KPI service level, fulfillment rate and parts dealer / stockist credit collection.
-Review Parts Dealers / Stockist performance from time to time.
-Ensure customers (Parts Dealers / Stockist) satisfaction,
-Monitor staff performance. (Coaching and Leading to right direction)
-Plan regular cycle and periodic stock count to ensure stock accuracy and corrective actions taken to rectify errors on timely basis.
-Set up and enhance Standard Operating Procedures to tighten control and monitoring of daily operation activities in Parts Department.
-Setup and achieve quality objective of Spare Parts Department for ISO 9001:2015.
-Visit stockist / parts dealer to gather market info and service feedback.
-Analysis market info and propose parts promotion from time to time.
-Setup and enhance Spare Parts Marketing Plan to boost spare parts sales in Malaysia.
-Strengthen after sales Spare Parts supply network in Malaysia.

Achievement
1) Achieved 90% of spare parts fulfillment rate in average.
2) Enhanced ERP system by developed new function to reduce the work process lead time .
3) Achieved stock take loss percentages less than 0.3 % for stock value >RM 10 mil.

-Manage team of 10 staffs and 4 contract workers (Inventory, Procurement, Warehouse and Admin)
-Warehouse Management (Implement 5S warehouse, manage stock variance)
-Inventory Control ( ABC Analysis, costing & Pricing, stock aging, Product Group Profit Margin)
-Department Management (Implement SOP, coaching and monitoring staff performance)
-Procurement - Principal and supplier from Local Malaysia, China, Japan, Korea, Germany, France, India, Brazil and US.
-Product Management - Manage more than 10 product brand , setup control pricing and manage profit margin.
-Sales support, system training, Inventory control (Hub & Spoke), warehouse planning - HQ & 7 Branches on any parts related matter
-Coordinate with IT department to develop new system function for better working process.
-Coordinate with Sales, Service department for parts requirement and ordering
-Coordinate with Logistic department for oversea shipping and custom clearance
-Coordinate with HR department for recruitment
-Plan and monitoring monthly order against principal yearly target
-Plan and monitoring invoicing and delivery against monthly target.
-Plan for stock keeping standby for customer inquiry base on machine population and technical advice.
-Plan for parts price according to item group and discount rate of customer group.
-Review parts price according to market and sales division feedback
-Customer Service (After Sales Support, Parts Inquiry, Complaint)
-Conduct training of parts system application and function (Online Parts Catalog and Company Operating System)

Achievement:
1) Best Supporting Staff 2015/2016
2) Improved House Keeping of Parts Warehouse 2015
3) Able to manage inventory more than 10,000 SKU on multi brand, multi product and multi model.
4) Achieved target of principal USD 1mil of purchase for year of 2015 (Sep to Dec)
5) Achieved target of principal USD 4mil of purchase for year of 2016 (Jan to Dec) with sales revenue of > RM 10mil.

-Fully response for parts purchasing of Foton Auman China truck (LCV & HCV) and 4WD vehicle
-In charge and monitoring parts claim to reduce loss.
-Inventory control to ensure parts availability.
-Coordinate with 18 branches service & parts department and assembly plant to ensure parts support.
-Coordinate with principal or supplier on spare parts issue.

Achievement:
1) Pioneer person to fully response for china truck spare parts.
2) 90% parts claim fulfillment.

Handle Customer Inquiry
Receiving and Delivery
Parts Claim

Counter Sales, Store, job assign and credit collection