LEE KUAN, TIEN
-
PUCHONG, SELANGOR
Summary
* Proven Sales Manager with a track record of driving revenue growth and fostering client relationships at Toyota Tsusho (Malaysia) Sdn Bhd. Skilled in strategic sales planning and client management, adept at market research and new business development. Excelled in building lasting partnerships and enhancing customer satisfaction through innovative sales strategies and effective team leadership.
* Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
* Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
* Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
SALES MANAGER
TOYOTA TSUSHO (MALAYSIA) SDN BHD
08.2004 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- To achieve Customer Satisfaction(CS) through daily operation.
- Research market opportunities and develop sales strategies to acquire new business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Oversee and manage business costs and profits for automotive projects as the primary person in charge.
- Provide insight of market trends and explore new materials to support customers’ business development.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintain and strengthen relationships with both existing and potential suppliers and customers to ensure seamless operations.
- Ensure customer receive accurate and precise information timely for better marketing flow.
- Inventory monitoring & controlling.
- Establish an annual sales plan for budget achievement.
- Prepare and submit weekly and monthly sales activity reports to superiors, providing updates on trading activities, market insights, and strategic developments.
- Ensure the Company complies with the related laws and regulations on supply chain operations.
- Undertake ad hoc or any other assignment, as and when required by immediate superior and/or the top management.
SALES CORDINATOR
WENG MENG INDUSTRIES SDN BHD
03.2003 - 07.2004
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Education
DIPLOMA IN SCIENCE - BUSINESS INFORMATION TECHNOLOGY
COLLEGE TUNKU ABDUL RAHMAN
KUALA LUMPUR, MALAYSIA 03.1999 - 03.2001
Bachelor of Science - BUSINESS INFORMATION SYSTEM
COLLEGE TUNKU ABDUL RAHMAN / CAMPBELL UNIVERSITY
MALAYSIA / USA 03.2001 - 03.2003
Skills
* Strategic sales & business planning
* Client relationship management
* Sales reporting
* Staff management
* Market research / New business development
* Risk mitigation
Timeline
SALES MANAGER
TOYOTA TSUSHO (MALAYSIA) SDN BHD
08.2004 - 01.2025
SALES CORDINATOR
WENG MENG INDUSTRIES SDN BHD
03.2003 - 07.2004
Bachelor of Science - BUSINESS INFORMATION SYSTEM
COLLEGE TUNKU ABDUL RAHMAN / CAMPBELL UNIVERSITY
03.2001 - 03.2003
DIPLOMA IN SCIENCE - BUSINESS INFORMATION TECHNOLOGY
COLLEGE TUNKU ABDUL RAHMAN
03.1999 - 03.2001
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