Lee King Phang
Cherry
Ipoh,Malaysia
Summary
Dynamic professional with a proven track record at Teleperformance Malaysia Berhad, excelling in technical support and performance metrics analysis. Adept at driving process improvements and enhancing customer relations, I leverage effective communication and expert problem-solving skills to deliver exceptional results and foster team collaboration.
Overview
12
12
years of professional experience
Work History
Operation Sucess Specialist
Teleperformance Malaysia berhad
Penang
01.2025 - Current
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Provided technical support for users experiencing difficulties with software applications.
Marketing and Sales Manager
hang nee enterprise sdn bhd
Ipoh, Malaysia
01.2018 - 12.2024
- Planned trade shows and conventions in order to showcase products and services.
- Identified areas of improvement within existing processes and worked closely with IT department in implementing necessary changes.
- Coordinated efforts between the Marketing Department and Sales Team in order to maximize revenue potential from each sale opportunity.
Restaurant Manager
Melbourne Hamy pho Vietnamese restaurant
Vic Melbourne
09.2013 - 05.2017
Education
High School Diploma -
Melbourne Gurk
MELBOURNE RGIT Australia 01-2016
Skills
- Technical support
- Performance metrics
- Process improvement
- Data analysis
- Customer service
- Project management
- Team collaboration
- Sales strategy
- Effective communication
- Coaching and mentoring
- Expert problem solving
- Customer relations
- Quality assurance
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Chinese (Cantonese)
Proficient (C2)
C2
Malay
Advanced (C1)
C1
Timeline
Operation Sucess Specialist
Teleperformance Malaysia berhad
01.2025 - Current
Marketing and Sales Manager
hang nee enterprise sdn bhd
01.2018 - 12.2024
Restaurant Manager
Melbourne Hamy pho Vietnamese restaurant
09.2013 - 05.2017
High School Diploma -
Melbourne Gurk
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