LEE FONG NG
Kajang, Selangor
Summary
Dynamic Sales Manager with a proven track record at P&J PREMIER SDN BHD, enhancing sales strategies and customer satisfaction. Expert in territory sales management and relationship building, boosting sales at DKSH MALAYSIA. Skilled in Salesforce and leading teams to exceed sales targets through innovative planning and strategic account development.
Overview
17
17
years of professional experience
Work History
Sales Manager
P&J PREMIER SDN BHD
Kajang, Selangor, Malaysia
03.2013 - 08.2024
- Setting sales targets,provide sales teams and sales represents with clear goals, helping to align their efforts with the organization's objectives.
- Attended SME industry and Government Malaysia events and conventions to explain sales opportunities.
- Leading sales teams demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Leading sales teams demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared sales presentations for clients showing success and credibility of products.
Product Sales Executive
DKSH MALAYSIA SDN BHD
Petaling Jaya, Selangor, Malaysia
01.2009 - 12.2009
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Planned and designed product displays by developing layouts, themes, colors and props.
- Adjusted and established selling prices by monitoring competition, costs and supply and demand.
- Developed and implemented effective sales strategies to boost sales 25% and customer satisfaction ratings 90%.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Job Coordinator
MINES WONDERLAND SDN BHD
Seri Kembangan, Selangor, Malaysia
01.2008 - 12.2008
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Bachelor of Arts - Business Administration
SEGI COLLEGE
Petaling Jaya, Selangor, Malaysia02.2013
Skills
- Territory sales management
- New Business Development
- Staff Management
- KPI Tracking
- Lead Generation
- Sales Planning
- Business Planning
- Sales team training
- Sales Tracking
- Revenue Forecasting
- Sales Reporting
- Relationship Building
- Analytical problem solver
- Sales strategy development
- Consultative Sales
Languages
English
Advanced
C1
Malay
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Timeline
Sales Manager
P&J PREMIER SDN BHD
03.2013 - 08.2024
Product Sales Executive
DKSH MALAYSIA SDN BHD
01.2009 - 12.2009
Job Coordinator
MINES WONDERLAND SDN BHD
01.2008 - 12.2008
Bachelor of Arts - Business Administration
SEGI COLLEGE