Lee Yee Mei

- Manages Sign Up New Vendors

- Sharing New Benefits to Vendors

- Provided After Service

-Communication with Big Account Specially Like Signature Account

• Assist a special project to improve vendor performance and grow GFV for non AM accounts.
• Creating a vendor scorecard to assess compliance, service quality, and on-time delivery.
• Using data from the scorecard to identify underperforming vendors and develop improvement plans.
• Collaborate closely with the Education Vendor for After Sale Service to assess vendor performance metrics such as offline issues, fail rates, and actual open hours.
• Work with third-party agencies to develop solutions aimed at improving vendor performance based on data analysis.
• Responsible for troubleshooting any technical issues that may arise with vendors.
• Cultivate strong relationships with vendors through regular on-ground visits.
• Acquiring fundamental SQL skills from the BI team
• Actively assist team members with tasks such as data extraction, query writing, dashboard building, and real-time data updates from Google Sheets

• Working towards achieving follow-up jobs for Daikin and Panasonic Air Conditioning dealer company.
• Connecting with supplier companies to resolve technical issues and provide support information.
• Managing sales invoices, sales purchases, and quotations.
• Providing air conditioner support and information to customers.
• Conducting telemarketing calls before and after work is done to ensure customer satisfaction.
• Building rapport with existing and new customers to provide good service and generate referrals.
• Keeping customers up-to-date on new models and products.
• Following up on customer complaints to ensure resolution.

• Repairing and checking desktop and laptop problems.
• Providing excellent customer service while providing technical support.
• Providing TeamViewer for emergency technical problems.
• Introducing suitable computer specifications to customers.
• Providing excellent customer service while introducing products.
• Performing cashier duties, paperwork, storekeeping, and other basic tasks.
• Updating customers on computer support and information.
• Following up on customer complaints to ensure resolution.