Qiao Ling Lee
Engineer
Perai
Summary
Offering strong analytical skills and passion for technology, eager to learn and thrive in engineering environment. Brings solid understanding of engineering principles and ability to quickly learn industry-specific tools and methodologies. Ready to use and develop problem-solving and technical skills in engineer role.
Overview
6
6
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Engineer
Sunmax Energy (M) Sdn Bhd
01.2023 - Current
- Develop and optimize manufacturing processes to improve efficiency, quality, and cost-effectiveness.
- Analyze production data to identify bottlenecks, inefficiencies, and areas for improvement using PDCA cycles and root cause analysis.
- Design and maintain engineering documentation, including work instructions, standard operating procedures (SOPs), and process flow diagrams.
- Conduct process trials and validation to ensure new and improved methods meet quality and performance standards.
- Lead internal audits and support external audits in compliance with ISO QMS (Quality Management System) standards.
- Work closely with quality teams to ensure compliance with ISO 9001 and other regulatory requirements.
- Implement and monitor statistical process control (SPC) and lean manufacturing techniques to enhance productivity.
- Liaise with external auditors, customers, and suppliers to ensure process consistency and continuous improvement.
- Troubleshoot and resolve process deviations, ensuring minimal downtime and compliance with industry standards.
- Train and guide production operators and technicians on updated manufacturing procedures and quality best practices.
QA Administrator
东方日升能源 (马来西亚) RISEN SOLAR TECHNOLOGY SDN. BHD.
09.2022 - 01.2023
- Review and maintain written and computer files, plus conduct data entry
- Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties
- Research and collect information
- Maintain meeting minutes
- Coordinate and schedule meetings and conferences
- Maintain complete stock of all office supplies and accuracy of inventory
Lab Assistant
Prima Warisan Venture Sdn Bhd
01.2022 - 09.2022
- Provide technical support functions to assist engineers by collecting and preparing samples, carrying out experiments, making measurements with scientific equipment, recording results, and presenting results for analysis
- Clean, maintain and set up equipment for use in experiments
- Works with other team members to ensure timely and quality test results
Customer Success
Puncak Stainless Steel & Machinery Sdn Bhd
02.2021 - 12.2021
- Owned overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Established a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintained and developed customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicated effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintained existing customer success metrics and data as directed
Online Tutor
Online Tuition Center Malaysia
04.2020 - 01.2021
Office Administrator (Production Transport Team)
Alliance Steel (M) Sdn Bhd
08.2019 - 01.2020
Education
Bachelor of Engineering - BE - Metallurgical Engineering
Universiti Malaysia Perlis
01.2016 - 1 2019
High School Diploma - Metallurgical Engineering
Universiti Malaysia Perlis
01.2013 - 1 2016
Malaysian Certificate of Education - Science
Sekolah Menengah Kebangsaan Chetok
01.2007 - 1 2012
Skills
- Manufacturing Engineering
- Engineering Documentation
Time management
Process improvement
undefinedCertification
Graduate Engineer
Timeline
Engineer
Sunmax Energy (M) Sdn Bhd
01.2023 - Current
QA Administrator
东方日升能源 (马来西亚) RISEN SOLAR TECHNOLOGY SDN. BHD.
09.2022 - 01.2023
Lab Assistant
Prima Warisan Venture Sdn Bhd
01.2022 - 09.2022
Customer Success
Puncak Stainless Steel & Machinery Sdn Bhd
02.2021 - 12.2021
Online Tutor
Online Tuition Center Malaysia
04.2020 - 01.2021
Office Administrator (Production Transport Team)
Alliance Steel (M) Sdn Bhd
08.2019 - 01.2020
Bachelor of Engineering - BE - Metallurgical Engineering
Universiti Malaysia Perlis
01.2016 - 1 2019
High School Diploma - Metallurgical Engineering
Universiti Malaysia Perlis
01.2013 - 1 2016
Malaysian Certificate of Education - Science
Sekolah Menengah Kebangsaan Chetok
01.2007 - 1 2012
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