Lee Pau Keat
QA Support Engineer
Cheras,Selangor
Summary
A passionate IT professional with 7 years of experience in IT support, including 3 years of hands-on manual QA testing for web systems and APIs. Strong in technical troubleshooting, system validation, and issue reporting. Seeking a QA role in a growth-oriented company to further develop a career in quality assurance.
Overview
7
7
years of professional experience
Work History
QA Support & Tester
Silverstream Technology Sdn Bhd
Bandar Puchong Jaya, Selangor, Malaysia
04.2023 - Current
- Managed and resolved support tickets using JIRA, including issue analysis, filtering, troubleshooting, and progress follow-up with relevant internal and external teams.
- Communicated effectively with developers, management, and cross-functional teams to identify root causes and resolve system issues.
- Provided L1/L2 technical support, troubleshooting user issues via Microsoft Teams, Slack, Telegram, WhatsApp, and email.
- Prepared and executed test cases for system enhancements and bug fixes.
- Performed manual testing, including regression testing and user acceptance testing (UAT).
- Conducted manual QA testing for web systems and APIs using Postman and custom HTML-based testing tools to validate system behavior.
- Analyzed server logs to troubleshoot errors and support issue resolution.
- Applied basic SQL querying to verify system data, validate test results, and analyze logs during QA and troubleshooting.
- Possess basic skills in video and photo editing for internal or project-related use.
IT Support Engineer
Ixonus Sdn Bhd
Kuala Lumpur, Malaysia
05.2019 - 03.2023
- Managed and resolved support tickets using JIRA, including analysis, filtering, troubleshooting, and follow-ups with internal and external teams.
- Provided technical support and user guidance to resolve system and application issues efficiently.
- Performed setup, configuration, and maintenance of Windows Server environments (2008 R2 Standard/Datacenter and 2019 Standard/Datacenter).
- Accessed and administered servers via remote tools such as mRemoteNG, TightVNC, AnyDesk, and RustDesk.
- Monitored and maintained 100+ remote servers to ensure system stability and performance.
- Configured and supported Proxy and VPN services.
Education
Diploma - Multimedia Design
Tunku Abdul Rahman University College
Jalan Genting Kelang, Setapak, 53300 Kuala Lumpur,04-2019
Skills
Extensive knowledge of technical support skills
Solving the work on hand quickly and accurate for working efficiently
Suggest ideas and solutions actively
Timeline
QA Support & Tester
Silverstream Technology Sdn Bhd
04.2023 - Current
IT Support Engineer
Ixonus Sdn Bhd
05.2019 - 03.2023
Diploma - Multimedia Design
Tunku Abdul Rahman University College