Overview
Work History
Education
Skills
Timeline
Generic

LEE KAH YEE

Customer Service
IPOH

Overview

6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Cashier

DEPOT CONVENIENCE STORE
IPOH
01.2018 - 09.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Created price tags and merchandise signs.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new team members on sales software system operation.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.

Waitress

PUSAT MAKANAN GUNUNG RAPAT ENAM ENAM
IPOH
10.2020 - 03.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Met with chef to review daily specials and menu changes.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Waitress

RESTORAN IPOH KONG HENG
IPOH
04.2021 - 06.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Met with chef to review daily specials and menu changes.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waitress

RESTORAN YIN
IPOH
07.2022 - 09.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Met with chef to review daily specials and menu changes.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Customer Service Cashier

FORYOU MOBILE
IPOH
10.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Answered product questions using knowledge of sales and store promotions.

Education

High School Diploma -

SMK SERI AMPANG
TAMAN IPOH JAYA, IPOH,PERAK
01.2016 - 03.2022

Skills

Payment collection

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Timeline

Customer Service Cashier

FORYOU MOBILE
10.2022 - Current

Waitress

RESTORAN YIN
07.2022 - 09.2022

Waitress

RESTORAN IPOH KONG HENG
04.2021 - 06.2022

Waitress

PUSAT MAKANAN GUNUNG RAPAT ENAM ENAM
10.2020 - 03.2022

Cashier

DEPOT CONVENIENCE STORE
01.2018 - 09.2020

High School Diploma -

SMK SERI AMPANG
01.2016 - 03.2022

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LEE KAH YEECustomer Service