LEE JIAN XIANG
Technical Support Senior
Taman Pertama, Cheras
Summary
Flexible Technical Support Engineer with 1 year and two months of experience optimizing CDN networks and ensuring seamless content delivery. Expertise in CDN architecture and network operations. Commended for promptly resolving PoP issues and network disruptions, as well as efficiently integrating new hardware and software components. Proven ability to maintain high availability and performance of CDN services, enhancing user experience and reducing latency.
Overview
1
1
year of professional experience
1
1
Language
Work History
Technical Support Engineer
BaishanCloud Technology
02.2023 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Perform global data center CDN setup, including network architecture design, installation/decommissioning, relocation, and the installation of OS and software.
- Take part in the post-sales support to our customers. Response and react to customers' requirements for domain configurations, and resolve the website problems feedback by customers.
3. Monitoring CDN systems and services and promptly resolving PoPs（Point of Presence) and network problems.
4. Develop automation tools to improve operations efficiency. Proactively discover and resolve system problems and business issues.
Education
Bachelor of Information Systems (Honours) - Data Analytics
Sunway University / Lancaster University
04.2001 -
Skills
Linux
Python
MySQL
Oracle Database
PHP
HTML
CDN
Traffic Analysis (CC or Ddos)
CC and Ddos Protection Services
Accomplishments
As a reseller of Huawei Cloud services
Provide specialize in providing comprehensive Huawei Cloud solutions, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), to meet various business needs. Ensure that customers' cloud services operate efficiently, securely, and stably.
Cloud Host EdgeNext project
Oversee the EdgeNext project, ensuring all aspects of the cloud hosting service are effectively managed and aligned with business objectives. Provide technical assistance and resolve issues for cloud host customers promptly, minimizing downtime and disruptions.
Timeline
Technical Support Engineer
BaishanCloud Technology
02.2023 - Current
Bachelor of Information Systems (Honours) - Data Analytics
Sunway University / Lancaster University
04.2001 -
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