Lee Chi Loon
Klang, Selangor
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Account Manager
Asmation Sdn Bhd
03.2024 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Implemented time-saving automation tools that increased productivity levels across the department.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Monitored industry trends and competitor activity, adjusting account strategies accordingly to maintain a competitive edge.
Assistant Mechanical Engineer
JS FOC MFG (M) Sdn Bhd
05.2021 - 02.2024
- Assisted with engineering calculations, design drawings, preliminary cost estimates, and field visits to observe construction progress.
- Read and analyzed blueprints and project documentation to develop workflows and strategy.
- Communicated with engineering team to discuss methods to improve process and performance.
- Monitored and processed information for regulatory compliance.
Production Supervisor
Ambassador Industrial (M) Sdn Bhd
08.2018 - 04.2021
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
Education
No Degree -
SMK Chung Hwa Wei Sin
Kuala Terengganu, Terengganu, Malaysia10.2014
Skills
- Client Relationship Building
- Performance Tracking
- Revenue Generation
- Sales tactics
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Decision-Making
Timeline
Customer Account Manager
Asmation Sdn Bhd
03.2024 - Current
Assistant Mechanical Engineer
JS FOC MFG (M) Sdn Bhd
05.2021 - 02.2024
Production Supervisor
Ambassador Industrial (M) Sdn Bhd
08.2018 - 04.2021
No Degree -
SMK Chung Hwa Wei Sin
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