Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lechman Thamizh Selvan

Lechman Thamizh Selvan

Subang jaya

Summary

Dynamic Process Developer with a proven track record at Genpact Malaysia, excelling in root cause analysis and workflow optimization. Adept at technical troubleshooting and fostering team collaboration, I have successfully identified process improvements that enhanced operational efficiency, demonstrating strong analytical skills and a commitment to excellence in service delivery.

Overview

6
6
years of professional experience

Work History

Process Developer

Genpact Malaysia
Kuala Lumpur
02.2024 - Current
  • Investigated root causes of problems identified in existing processes.
  • Assisted in the design of experiments used to test the effectiveness of proposed solutions.

Technical Support Executive

Concentrix Malaysia
Cyberjaya
10.2023 - 01.2024
  • Provided technical support to customers via phone, email and remote access tools.
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Conducted remote sessions using remote access tools to investigate system errors.

Service Desk Analyst Executive

Atos Services (M) Sdn Bhd
Cyberjaya
02.2022 - 08.2023
  • Scheduled routine maintenance activities for servers and network equipment in order to maintain optimal performance.
  • Provided first-level technical support to customers with IT related issues.
  • Troubleshot and resolved hardware, software, network, and peripheral device problems.

Executive Customer Service Specialist

Young Living Malaysia Sdn Bhd
Kuala Lumpur
10.2019 - 01.2022
  • Assisted in developing training materials related to new products or services being released.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Identified areas of improvement in existing processes or procedures used for providing support services.

Education

Diploma - Information Technology

MULTIMEDIA UNIVERSITY (MMU)
Cyberjaya
04-2021

Skills

  • Process analysis
  • Data analysis
  • Root cause analysis
  • Technical troubleshooting
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Adaptable thinking
  • Critical thinking
  • Process control
  • Microsoft Excel
  • Workflow optimization
  • Business intelligence

Languages

English
First Language
English
Advanced (C1)
C1

Timeline

Process Developer

Genpact Malaysia
02.2024 - Current

Technical Support Executive

Concentrix Malaysia
10.2023 - 01.2024

Service Desk Analyst Executive

Atos Services (M) Sdn Bhd
02.2022 - 08.2023

Executive Customer Service Specialist

Young Living Malaysia Sdn Bhd
10.2019 - 01.2022

Diploma - Information Technology

MULTIMEDIA UNIVERSITY (MMU)

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Lechman Thamizh Selvan